Astea is the industry's only end-to-end service management software provider helping companies worldwide maximize the value of their service operations by integrating and optimizing critical business processes.
MANAVIGATOR-August 18, 2010- (C)2010 M2 COMMUNICATIONS http://www.m2.com US advanced positioning product solutions provider Trimble (NASDAQ:TRMB) has acquired Canadian privately-held Accubid Systems, which offers project and service management software for the construction industry, for an undisclosed sum.
EQUITYBITES-(C)2010 M2 COMMUNICATIONS IBM (NYSE: IBM), a developer and manufacturer of information technologies, systems, devices and microelectronics, declared on 22 January that the company has collaborated with eFuture Information Technology Inc (NasdaqCM: EFUT), a provider of software and services in China's retail and consumer product industries, to launch a Software-as-a-Service (SaaS) solution for the retail distribution industry in China. The two companies started working together in 2005 to develop software for China's retail industry. IBM has integrated its SaaS infrastructure platform, which was designed and developed by IBM China Research Lab, with eFuture's industry solutions to create a new SaaS solution covering supply chain execution, task tracking and performance measu...
MANAVIGATOR-August 13, 2010- (C)2010 M2 COMMUNICATIONS http://www.m2.com US advanced positioning product solutions provider Trimble (NASDAQ:TRMB) said Friday it has acquired Canadian privately-held Accubid Systems, which offers project and service management software for the construction industry, for an undisclosed sum.
AN electronic engineering company, which has diversified into high value hi-tech products, has doubled its turnover this year - and is expanding to meet growing demand. Digitrol of Swansea offers a one-stop-shop service to industry and specialises in the design, development and manufacture of sophisticated bespoke hardware and software systems for use in harsh environments.
Providing both hardware and software support to the education sector, IDS Maintenance has 19 engineers involved in delivering the RM Hardware Warranty services, supported by 14 office-based staff, 11 skilled repair colleagues and logistics officers. Office staff regularly accompany engineers to allow them to understand the pressures of field service and to understand customer's requirements. There is also a lively social calendar to promote team spirit and maintain high levels of morale.
... is the first year that the field service industry has been included within the National Customer Ser...
The importance of service industries to the global economy is evident from the acquisitions that have been made in service markets. Strategic acquirers are actively seeking growth opportunities, primarily in financial services, technology, energy and utilities. Some of the key outcome indicators of the globalization of an industry are: extent of cross border trade within an industry as a ratio of total worldwide production, extent of cross border investment as a ratio of total capital invested in that industry and proportion of industry revenue accounted for by firms competing in all major regions of the world. The international spread of the software services industry has not only resulted in capturing new markets, but also in providing opportunities to draw upon untapped pools of skil...
... chose the oxymoronic couplet, 'culture industry', in order to emphasise the self-contradictory not... development of information technology and service-sector occupations, but ideas for workplace discip...
The interaction between IT support professionals and users in the successful management of IT resources is critical. * Make sure technicians dispatched onsite are regular staff and not freelancers to assure familiarity and continuity. * Choose a provider that can respond with on-site support in a timely manner.
... within the information technology (IT) industry have shown that the total cost of owning a persona... Costs include acquisition, installation, software licenses, infrastructure, maintenance, support and... blends remote management with on-site service. Remote management allows large companies with int...
MANAVIGATOR-November 23, 2009- (C)2010 M2 COMMUNICATIONS http://www.m2.com US enterprise software solution provider AFS Technologies said on Monday it has bought certain assets of revenue management and billing solutions firm Softrax for an undisclosed price, paid in cash. Softrax' assets will be managed by AFS Financial Solutions Inc, a wholly owned subsidiary of AFS. The deal represents the first phase of a planned expansion by AFS to broaden its enterprise technology platform and Software as a Service (SaaS) applications into other industry sectors.
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