Water Blockage Provokes a 'Stream of Complaints'
Summary
Legislation that came into force in December allows new water suppliers to apply for licenses to provide water to major consumers, such as paper mills, power companies and chemical manufacturers. The aim was to increase competition and encourage a better service and cheaper bills. But few advances have been made and water regulator Ofwat has now written to water companies expressing disappointment at the lack of progress. Chris Lewis, CIPS energy committee member for water, said users want to change supplier to mitigate the steep recent price increases and because they have been frustrated in their dealings with existing suppliers.
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Extract
Water Blockage Provokes a 'Stream of Complaints'
Utility buyers have been denied access to reduced bills and greater competition because water companies are bl...
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