Holmes' Winter of Discontent the Head of Marks & Spencer Tells Richard Fletcher He Is Taking the Sales Fiasco On the Chin, and Remains Determined to Deliver Growth

The Sunday Telegraph London (January 18, 2004)

Author: Richard Fletcher

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Summary


Roger Holmes, the chief executive of Marks & Spencer, is the classic once-bitten businessman. He still hopes to grow the retailer's core clothing business but is no longer making any detailed promises to the group's long-suffering shareholders.

A year ago, the then newly appointed Holmes pledged that under his leadership the high street giant would gain market share in clothing. Today he admits that a dismal autumn and winter season means that the group is actually losing its share of the high street cake.

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Holmes' Winter of Discontent the Head of Marks & Spencer Tells Richard Fletcher He Is Taking the Sales Fiasco On the Chin, and Remains Determined to Deliver Growth

Last week M&S said that like-for-like sales across the company had fallen by 2.3 per cent in the past seven weeks, although womenswear fared even worse. Some categories, such as knitwear, suffered double-digit declines. It was news that left Mark...

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