Information and Learning Science

Publisher:: Emerald Group Publishing Limited
Publication date:: 2021-02-01

ISBN:: 2398-5348

Issue Number

No. 126-3/4, January - January - December - December - November - September 2025

Latest documents

Guest editorial: AI in education: transforming teaching and learning
Users’ voice-switching behaviors, embodiments and perceptions of voice assistants
Purpose: This paper aims to investigate user voice-switching behavior in voice assistants (VAs), embodiments and perceived trust in information accuracy, usefulness and intelligence. The authors addressed four research questions: RQ1. What is the nature of users’ voice-switching behavior in VAs? RQ2: What are user preferences for embodied voice interfaces (EVIs), and do their preferred EVIs influence their decision to switch the voice on their VAs? RQ3: What are the users’ perceptions of their VAs concerning: a. information accuracy, b. usefulness, c. intelligence and d. the most important characteristics they must possess? RQ4: Do users prefer their voice interface to match their characteristics (age, gender, accent and race/ethnicity)? Design/methodology/approach: The authors used a 52-question survey questionnaire to collect quantitative and qualitative data. The population was undergraduate students (freshmen and sophomores) at a research university in the USA. The students were enrolled in two required courses with a research participation assignment offered for credits. Students must register for research participation credits in the SONA Research Participation System www.sona-systems.com/platform/research-management/ Registered students cannot be invited or sampled to participate in a research study. There were 1,700 students enrolled in both courses. After the survey’s URL was posted in SONA, the authors received (n = 632) responses. Of these, (n = 150) completed the survey and provided valid responses. Findings: Participants (43%) switched the voice interface in their VAs. They preferred American and British accents but trusted the latter. The British accent with a male voice was more trusted than the American accent with a female voice. Voice-switching decisions varied in the case of most and least preferred EVIs. Participants preferred EVIs that matched their characteristics. Most trusted their VAs’ information accuracy because they used the internet to find information, reflecting inadequate mental models. Lack of trust is attributed to misunderstanding requests and inability to respond accurately. A significant correlation was found between the participants’ perceived intelligence of their VAs and trust in information accuracy. Research limitations/implications: Due to the wide variability in the data (e.g. 84% White, 6% Asian and 6% Black), the authors did not perform a statistical test to identify the significance between the selected EVIs and participants’ races or ethnicities. The self-reported survey questionnaire may be prone to inaccuracy. The participants’ interest in earning research credit for participation in this study and using SONA is a potential bias. The EVIs the authors used as embodiments are limited in their representation of people from diverse backgrounds, races, ethnicities, ages and genders. However, they could be examples for building prototypes to test in VAs. Practical implications: Educators and information professionals should lead the way in offering artificial intelligence (AI) literacy programs to enable young adults to form more adequate mental models of VAs and support their learning and interactions. VA designers should address the failures and other issues the participants experienced in VAs to minimize frustrations. They should also train machine learning models on large data sets of complex queries to augment success. Furthermore, they should consider augmenting VAs’ personification with EVIs to enrich voice interactions and enhance personalization. Researchers should use a mixed research method with data triangulation instead of only a survey. Social implications: There is a dire need to teach young adults AI literacy skills to enable them to build adequate mental models of VAs. Failures in VAs could affect users’ willingness to use them in the future. VAs can be effective teaching and learning tools, supporting students’ autonomous and personalized learning. Integrating EVIs with diverse characteristics could advance inclusivity in designing VAs and support personalization beyond language, accent and gender. Originality/value: This study advances research on user voice-switching behavior in VAs, which has hardly been investigated in VA research. It brings attention to users’ experiential learning and the need for exposure to AI literacy to enable them to form adequate mental models of VAs. This study contributes to research on personifying VAs through EVIs with diverse characteristics to visualize voice interactions. Reasons for not switching the voice interface due to satisfaction with the current voice or a lack of knowledge of this feature did not support the status quo theory. Incorporating satisfaction and lack of knowledge as new factors could advance this theory. Switching the voice interface to avoid visualizing the least preferred EVIs in VAs is a new theme emerging from this study. Users’ trust in VAs’ information accuracy is intertwined with perceived intelligence and usefulness, but perceived intelligence is the strongest factor influencing trust.
Assessing changes in thinking about troubleshooting in physical computing: a clinical interview protocol with failure artifacts scenarios
Purpose: The purpose of this paper is to examine how a clinical interview protocol with failure artifact scenarios can capture changes in high school students’ explanations of troubleshooting processes in physical computing activities. The authors focus on physical computing, as finding and fixing hardware and software bugs is a highly contextual practice that involves multiple interconnected domains and skills. Design/methodology/approach: This paper developed and piloted a “failure artifact scenarios” clinical interview protocol. Youth were presented with buggy physical computing projects over video calls and asked for suggestions on how to fix them without having access to the actual project or its code. Authors applied this clinical interview protocol before and after an eight-week-long physical computing (more specifically, electronic textiles) unit. They analyzed matching pre- and post-interviews from 18 students at four different schools. Findings: The findings demonstrate how the protocol can capture change in students’ thinking about troubleshooting by eliciting students’ explanations of specificity of domain knowledge of problems, multimodality of physical computing, iterative testing of failure artifact scenarios and concreteness of troubleshooting and problem-solving processes. Originality/value: Beyond tests and surveys used to assess debugging, which traditionally focus on correctness or student beliefs, the “failure artifact scenarios” clinical interview protocol reveals student troubleshooting-related thinking processes when encountering buggy projects. As an assessment tool, it may be useful to evaluate the change and development of students’ abilities over time.
Why people do not use MOOCs: an innovation resistance perspective
Purpose: Even though the pandemic years resulted in a significant increase in massive open online courses (MOOCs), there are still countries where penetration is low. The rejection of MOOCs can inhibit individual and societal advancements. The purpose of this study is to explore what is behind the resistance to MOOCs in these regions. Using the theoretical framework of innovation resistance theory, it defines the factors that inhibit the adoption of MOOCs. Design/methodology/approach: The research is based on two studies. In the first study, in-depth interviews were used to explore factors that may cause barriers to adoption. Following the results of the first phase, a survey was conducted to investigate resistance to MOOCs, including both users and nonusers of such platforms. Findings: Structural equation modeling revealed the presence of functional and psychological barriers, with the most significant being usage and value-related barriers. The lack of information and the need for interaction were identified as the main factors contributing to these barriers. Originality/value: The results help increase the acceptance and effective integration of MOOCs into different educational environments, especially in countries with high resistance.
K-12 teachers’ professional development and learning on social media: a systematic literature review
Purpose: In response to challenges in traditional professional development, educators are increasingly utilizing social media platforms to customize their learning experiences and facilitate their professional growth. This systematic literature review seeks to examine articles published between January 2018 and July 2023 to synthesize evidence on the ways in which teachers are leveraging social media to improve their teaching practices. Design/methodology/approach: The authors used the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) to guide the literature review process. First, the authors established synthesis questions, set up eligibility criteria and determined search engines and search terms to identify the relevant literature. Second, the authors sorted and selected from the preliminary article search and screened based on the established criteria. Finally, the authors analyzed each selected article’s content, which included coding, interpreting the themes and organizing the findings. Findings: Teachers are increasingly using social media for professional development, engaging in collaboration, empowering connection, and relationship-building through teacherpreneurship. They take on various roles, from info-consumers and info-networkers to self-seeking contributors, vocationalists and lurkers. Despite these benefits, challenges remain, such as potential for unexpected misunderstandings, social comparison that can lead to low self-esteem, which can hinder effective engagement in social media-based professional development. Additionally, this paper observed a growing trend in scholarly articles on this topic, particularly from 2020, 2021 and 2022, highlighting its increasing relevance and impact on the educational community. Research limitations/implications: This systematic literature review focused exclusively on studies involving in-service K-12 teachers as participants, excluding perspectives from preservice teachers, higher education instructors, instructional coaches and school administrators. While these other educational professionals undoubtedly offer valuable insights into improving teaching practices and contribute significantly to social media-based professional development, this review aimed to center the experiences of K-12 in-service teachers to understand their unique professional development needs and practices. Consequently, it does not capture the potential synergies between K-12 teachers and other educator groups, such as the ways in which school administrators might support or enhance in-service teachers’ professional development through social media. Future studies could explore these interactions more deeply to provide a fuller picture of the collective expertise within these groups. Practical implications: The COVID-19 pandemic underscored the value of social media for informal professional development, as shown by the increased number of publications on this topic during that period. However, some social media platforms prioritize consumerism over educational resources, emphasizing the need for educators to critically evaluate their sources. Teachers should be discerning in their resource selection, ensuring that educational references are credible and free of hidden costs. Social implications: This study uncovered several unique patterns in how teachers use social media, revealing both benefits and challenges. Notably, some teachers are leveraging social media not only to build professional connections but also to engage in commercial activities. While this practice can create a supportive network – where teachers promote one another’s visibility, share products and seek support – it can also detract from the intended purpose of professional learning. The focus on brand-building and profit-making may overshadow authentic community-building and collaborative growth. Additionally, the presence of paid content introduces financial barriers, as many teachers have limited resources for professional development. Originality/value: This study provides a comprehensive review of recent literature (January 2018 to July 2023) on teachers' use of social media for professional development and learning, offering fresh insights into emerging trends. Notably, findings of this study highlight the role of teacherpreneurship in fostering beneficial social connections within digital spaces, a factor that has gained prominence as teachers seek collaborative and supportive networks. Additionally, this research sheds light on lurking as a common strategy among teachers to avoid conflict and misunderstandings when engaging in social media-based professional development. Furthermore, by addressing various challenges, this paper presents suggestions for thoughtfully integrating social media into school professional development programs, with the intention of supporting the diverse needs of teachers and fostering their professional growth.
Time and doctoral degrees wait for no one: an autoethnography on the creation of a culture of support in an online EdD program amidst a global pandemic
Purpose: March 2020 signaled school closures and moves online for many institutions, but an online EdD program at a midsize, Christian university featured fewer than-expected programmatic changes. Because of its modality, program operations continued with relatively few changes. Although COVID-19-related campus closures did not interrupt these students’ scheduled courses, they substantively impacted their personal and professional lives. As a result, the authors in the program-specific writing center serving these students found themselves helping them navigate not only stresses related to the already-strenuous task of writing a dissertation but also personal and professional anxieties related to the COVID-19 pandemic. The purpose of this study is to explore and reflect on the strategies employed by a program‐specific writing center to support doctoral students during the COVID‐19 pandemic, focusing on relaxed scheduling policies, emotional support beyond writing, and fostering deeper interpersonal connections to address the unique challenges students faced during this period. Design/methodology/approach: The authors conducted an autoethnographic exploration of their experiences to consider and examine effective strategies for supporting students in times of stress. The authors guided this inquiry by reviewing logs, notes and video recordings of sessions held or rescheduled in Spring 2020. Findings: The authors identified three major themes in how they adjusted their approach to considering the pandemic: relaxed scheduling policies, emotional support beyond the writing process by permitting students to set the writing aside while they focused on the more immediate concerns emerging from the rapid onset of pandemic life and intentionally using the opportunity to form deeper interpersonal connections with students in their home environments. Originality/value: As institutions reflect on lessons learned during pandemic stresses, closures and mandates, intentional exploration and reflection allow for a greater understanding of what improvements the authors can make to future practice. This uniquely positioned study offers a valuable perspective on supporting students through crisis.
The desire path: unleashing expectations, discussing apprehensions, and proposing a way forward for GAI use in higher education
Purpose: The purpose of this study is to demonstrate the desire path of using GAI in higher education, including expectations, apprehensions, and the way forward. Design/methodology/approach: This qualitative study employs thematic analysis, scrutinizing 11 interviews with innovative higher education faculty. The methodology section details the utilization of GAI (Chat GPT) for conducting thematic analysis on interviews, showcasing academics' practical application of this technology for research purposes. Findings: Stakeholders expect continuous improvement in technology, overdependence, advocate for gradual adjustment, and emphasize context-dependent technology utilization. Concerns encompass issues such as data reliability, ethical considerations, risks of undermining fundamental aspects, limitations in fully replacing human involvement, and worries about personal responsibility. Practical implications: Recommendations include flexible regulations, data-driven decision-making, professional development, diverse stakeholder engagement, and promoting distributed responsibility. Originality/value: This study offers valuable insights into the use of GAI in higher education, formulating policies that encourage innovation without hampering effectiveness.
Integrating a digital pedagogy approach into online teaching: are academic librarians at Universities of Technology in South Africa prepared?
Purpose: This paper aims to explore whether academic librarians at the Universities of Technology (UoTs) in South Africa have the pedagogy and digital skills to implement a digital pedagogy approach for online teaching. Design/methodology/approach: A mixed-method approach in the form of a sequential explanatory design was selected to explore the topic in which the quantitative was followed by the qualitative phase. Instruments used included an online questionnaire and semi-structured interviews to explore the pedagogy and digital skills of academic librarians at UoTs in South Africa. Findings: The quantitative results and findings revealed that academic librarians lacked the pedagogy and digital skills for online teaching. Similarly, results and findings in the qualitative phase also showed academic librarians lacking these skills for online teaching. Consequently, the results and findings derived from both phases were triangulated and the cohesive nature of the data was absolute. Research limitations/implications: (i) Library schools include an elective module covering pedagogy and teaching with technology for librarians; (ii) library professional bodies create opportunities for academic librarians to develop pedagogy and digital skills; and (iii) higher education libraries need to create knowledge-sharing opportunities to improve the pedagogy and digital skills of academic librarians with teaching portfolios. Practical implications: Higher education libraries and library schools must promote the teaching identity of academic librarians by helping them improve their pedagogical and digital skills for online teaching. Social implications: This topic requires further exploration as academic librarians are fast becoming integrated into the teaching and learning agenda of institutions globally. Originality/value: The current study is novel in that it explores the pedagogical and digital skills of academic librarians at UoTs in South Africa for online teaching.
Guest editorial: Introduction to the special issue – learning with social media in an algorithmic age: opportunities and challenges for education
Leveraging epistemic data agency with data visualizations to bridge the gap between data trends and personal experiences
Purpose: While designing personally meaningful activities with data technologies can support the development of data literacies, this paper aims to focuses on the overlooked aspect of how learners navigate tensions between personal experiences and data trends. Design/methodology/approach: The authors report on an analysis of three student cases from a design study in which middle and high school youth assembled family migration stories using data visualization technologies with socioeconomic and demographic data. The authors used interaction analysis to examine how students responded to misalignments they encountered between their families’ experiences and data trends in their models, drawing on the theoretical construct of epistemic data agency. Findings: This case analysis demonstrates ways in which students enacted epistemic data agency. Instructional support can help students deepen inquiry and avoid certain pitfalls, such as encoding data in unsound or misleading ways to support a particular story, while encouraging students to see themselves as an epistemic authority on par with data. This study opens pathways for future research that considers how data can shape personal narratives and how students can leverage their experiences in the stories they tell with data. Originality/value: The authors introduce the construct of epistemic data agency to describe the conceptual and material practices that reveal and shape students’ relationships to the data. The descriptions of students enacting epistemic data agency in assembling data stories informs the understanding of how to better elevate and recognize students’ efforts in relation to disciplinary norms and support deeper, meaningful student learning with and about data.