No. 17-4, November 2015
Index
- Investigating employee harassment via social media
- The impacts of unique service resources and habit on e-service loyalty in a highly competitive market
- Uses and gratifications of social media: a comparison of microblog and WeChat
- Demystifying the benefits and risks of Lean service innovation: a banking case study
- Exploring the influence of electronic word-of-mouth on tourists’ visit intention. A dual process approach