No. 40-3/4, March 2019

Index

• Customer care practices at the University of Nairobi (UON), Jomo Kenyatta Memorial Library (JKML), Kenya
• Marketing of academic health libraries 2.0: a case study
• The current innovation status of university libraries in Pakistan
• Qualitative and quantitative efficacy measurement of TERI library and information centre resources. A case study
• Understanding and motivating academic library employees: theoretical implications
• The roles of libraries and librarians in integrating national development in South-Eastern Nigeria
• Marketing academic library information services using social media
• Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia
• Global library marketing research. A scientometric assessment of publications output during 2006–2017
• Aspects of measuring the impact of new innovations in Finnish libraries