International Review of Administrative Sciences

Publisher:: Sage Publications, Inc.
Publication date:: 2021-08-12

ISBN:: 0020-8523

Issue Number

No. 90-2, June 2024

Latest documents

“Money is not an issue!”: Hospital CFOs’ narratives about handling a sudden shift in managerial focus
The sustained political and managerial focus on cost containment and efficiency in hospitals has been altered by COVID-19-related concerns about public health. Through a novel qualitative study in Denmark, we explore CFOs’ narratives of their experiences during a sudden shift in managerial logic. All of the CFOs describe engagement in key operational procedures and change management that was fostered by the constant search for stability that strongly depended on bottom-up decision-making and flexibility. During this process, the existing competing logics of managerialism and medical professionalism vanished. The CFOs describe new forms of dynamic and collaborative approaches. The possibility of adhering to the core logic of administrative accounting techniques combined with urgency and emotional encounters appears to enable this approach. Thus, we document a moment when well-known opposing logics were suspended by exogenous urgency. This finding suggests possibilities for moving beyond deep-rooted views on established public administration structures and logics. Points for practitioners Financial managers show administrative skills that are useful for public administration changes in both administration and daily operations. These managers appear to have a strong core identity and willingness to dynamically engage with and facilitate acute frontline operational issues. In an emergency situation such as COVID-19, we find co-dependency across subject fields (administration and medical professions) which enables collaborations.
Interpreting digital governance at the municipal level: Evidence from smart city projects in Belgium
This article adopts an interpretive approach to investigate how local policy-makers portray and justify their own visions of digital governance initiatives at the municipal level. Our investigation focuses on smart city projects submitted by various Belgian municipalities in the framework of the ‘Intelligent Territory’ call for proposals initiated in 2019 by the Walloon Region. We use Boltanski and Thévenot’s theory of orders of worth and combine quantitative and qualitative content analysis to categorize the different justifications elaborated by municipal governments. The empirical results point to the polysemic nature of the smart city concept and highlight the diversity of opportunities offered by smart city policies according to municipal policy-makers. Overall, our study contributes to the understanding of the varieties of interpretations underpinning the construction of digital governance initiatives. It therefore supports the argument according to which there is no one-size-fits-all approach to smart city policies as local policy-makers may attribute different meanings to them and may formulate place-based ICTs solutions to what they perceive as the most pressing problems of their territories. Points for practitioners Smart city projects can be used by governing authorities as instruments to achieve a variety of policy goals Examples of policy goals are to boost local economic development, to improve the effectiveness of municipal service provision, to strengthen social bonds across local community members, to promote the ecological preservation of urban environments and to improve the collaboration between citizens and public administrations Local governments can adaptively use smart technologies as instruments to overcome multiple place-based environmental, social and economic problems Local governments should frame smart urban technologies as means to solve different societal problems and achieve different policy goals – rather than an end per se
Digitalization of public sector organizations over time: The applicability of quantitative text analysis
In recent decades, public organizations have undergone significant changes related to digitalization. These changes are the result of multiple, varying influences, such as external institutional feedback. The issue of digitalization feedback development in public organizations opens the discussion on how to study digitalization over time. In this article, we consider whether the method of quantitative text analysis can be used to observe the same administrative trends in digitalization as found using other methods and data sources in existing research. After conducting a co-occurrence analysis of documents from the Norwegian Customs Agency (NCA) over a period of 20 years, we found that the NCA's digitalization-related language changed in this period and that user feedback was the most frequently emphasized kind of external feedback. These observations are consistent with the literature, which shows that the use of co-occurrence methodology to study public administration has a positive role in future research. Points for practitioners Quantitative text analysis is an effective method to observe administrative trends. Findings of the study corroborate with previous research showing that current administrative trends emphasize collaboration between public organizations and citizen participation as central development features of digitalization of public organizations. The co-occurrence analysis has some limitations and needs to be further improved to develop theory and identify new areas of public administration digitalization.
Does public service motivation truly predict dishonesty? Behavioural evidence from the private and public sectors
Exploring the negative impacts of artificial intelligence in government: the dark side of intelligent algorithms and cognitive machines
This research proposes a framework for the negative impacts of artificial intelligence (AI) in government by classifying 14 topics of its dark side into five socio technical categories. The framework is based on a systematic literature review and highlights that the dark side is predominantly driven by political, legal, and institutional aspects, but it is also influenced by data and technology. Lack of understanding of AI outcomes, biases, and errors, as well as manipulation of intelligent algorithms and cognitive machines are contributing factors. The public sector should create knowledge about AI from an ethical, inclusive, and strategic perspective, involving experts from different areas. Points for practitioners Government officials and other decision-makers should be aware of the potential benefits of artificial intelligence, but also of the dark side, and try to avoid those potential negative consequences.
Editorial
Supportive leadership and job satisfaction at the European Court of Auditors
This article draws on theories of person–organisation fit and leadership behaviour to explore how supportive leadership is related to communication practices, collaborative working practices and performance management practices and how these three practices, in turn, relate to public servants’ job satisfaction. A model of supportive leadership's direct and indirect effects on employees’ job satisfaction is empirically tested using responses to a survey administered to the European Court of Auditors (ECA) staff. The findings show that communication and collaborative working practices mediate the relationship between supportive leadership and job satisfaction. Supportive leadership positively relates to performance management practices, but these practices have no significant association with job satisfaction. While addressing a theoretical void in the field, this study also makes an empirical contribution by unveiling how a professional European public audit institution manages its human resources and the means it uses. Points for practitioners Elaborating on the relationship between leadership behaviour and person–organisation fit in the context of a supranational public entity helps to explain what motivates public servants. The relationship between supportive leadership and public servants’ job satisfaction is mediated by two organisational practices: communication and collaborative working practices. Transparent performance management practices do not mediate the relationship between supportive leadership and job satisfaction. Public sector organisations with professional staff can centre their human resource management around effective communication and collaborative working practices to ensure greater employee satisfaction in the workplace.
Digitalization of public administration in EU member states in times of crisis: the contributions of the national recovery and resilience plans
This article explores, in a comparative manner, the state-of-play of digital transformation of public administration in EU Member States. Using a specific methodological toolkit that combines policy and statistical analysis for each EU Member State, this article evaluates the investments in the digitalization of public services, the use of broadband, the access to digital public services, the number of e-government users, the level of digital public services for citizens and businesses and open data. In our analysis, we will argue that the gaps and discrepancies in the field of digitalization of public administration, correlated with the indicators monitored in the Digital Economy and Society Index, have conditioned the EU Member States to design specific actions, measures and investments related to the national context. Points for practitioners The gaps and discrepancies concerning the digitalization of public administration are analyzed and evaluated in relation to the state-of-play of digital transformation of public administration in EU Member States, correlated with the objectives and funding allocated to the digitalization pillar of the NRRP. The digitalization gap is measured by identifying and evaluating quantifiable indicators. Evaluations regarding the pillar of the digital transformation of public administration at national and regional levels are available, allowing comparative analyses to be carried out.
Barriers to digital government and the COVID-19 crisis – A comparative study of federal government entities in the United States and Austria
Digital government has been an evolving topic in research and practice, and during the COVID-19 crisis, different tools emerged as crucial elements in tackling the crisis. Comparing the federal level in the United States (Anglo-Saxon public interest culture) and in Austria (continental European rule-of-law culture), this article looks at how different barriers to digital government were affected by the COVID-19 crisis. Fourteen semi-structured interviews with experts in United States departments and their Austrian counterparts are conducted. The results show strong similarities between the United States and Austria in cultural barriers (bureaucratic culture, resistance to change, risk aversion) but also in structural barriers (political commitment and resources, workforce) to digital government. The main difference lies in laws and regulations as structural barriers, stemming from the different administrative traditions. Furthermore, the study highlights the dynamic nature of barriers. It shows that a crisis can result in the lowering of both structural as well as cultural barriers. Deliberate removal of structural barriers in experimentation spaces may therefore enhance digital government in ‘orderly’ times as well. Points for practitioners Knowing how to overcome certain barriers is essential in innovation processes. This study shows that windows of opportunity can be opened by a crisis, but also provides key learnings for policy measures that can be taken in ‘orderly’ times. Public administrations require space where structural barriers are deliberately removed in order to experiment and learn, which can lower cultural barriers to digital government as well.
The civil service careers of university support staff and new public management: A qualitative study from Chile
New public management policies have been in effect in Chile since the 1980s, influencing the development of human resources policies and procedures, particularly within higher education institutions. While the impact of these policies on academic staff is evident, their implications for non-academic personnel who operate under the same regime as public servants remain unclear. This research aims to investigate the relationship between new public management principles and the career beliefs of non-academic personnel in Chile. Utilizing focus groups, this study analyzes the perceptions of career trajectories among the collaboration staff at the country's most prominent public university. Finally, the results are discussed. Points for practitioners Our study calls on public sector professionals to recognize the distance between legal frameworks and policies that manage public servants’ careers and organizational cultures that have funded a traditional civil service career model. Thus, those who work in the public sector need to strengthen the agency capacity of civil servants by expanding their professionalization. Likewise, career flexibility and merit ideas must be critically addressed, especially in developing countries, as in the case analyzed.