No. 73-4, December 2007
Index
- Administrative reform in Portugal: problems and prospects
- CAPAM Symposium: Rising to the challenge: enhancing public sector capability
- Chronicle of the Institute
- Citizen or customer? Complaints handling in the public sector
- Critical Book Review
- Governance of public—private partnerships: lessons learnt from an Australian case?
- Imitation and inspiration in public sector reform: lessons from Commonwealth experiences
- Outsourcing and transborder data flows: the challenge of protecting personal information under the shadow of the USA Patriot Act
- Ownership, competition and regulation under privatization policy: the Sri Lankan experience
- Reforming local public administration in Romania: trends and obstacles
- The automated speed enforcement system in Great Britain: between a technical revolution and administrative continuity
- Transforming service to Canadians: the Service Canada model