Consumer Rights in UK Law

Leading Cases
  • Director General of Fair Trading v First National Bank Plc
    • House of Lords
    • 25 Oct 2001

    Openness requires that the terms should be expressed fully, clearly and legibly, containing no concealed pitfalls or traps. Fair dealing requires that a supplier should not, whether deliberately or unconsciously, take advantage of the consumer's necessity, indigence, lack of experience, unfamiliarity with the subject matter of the contract, weak bargaining position or any other factor listed in or analogous to those listed in Schedule 2 of the regulations.

    It is obviously useful to assess the impact of an impugned term on the parties' rights and obligations by comparing the effect of the contract with the term and the effect it would have without it.

  • Wilson v First County Trust Ltd (No 2)
    • House of Lords
    • 10 Jul 2003

    In my view, thus framed, the complaint does not bring article 6(1) into play. In terms of labels, that is a restriction on the scope of the rights a creditor acquires under a regulated agreement. It does not bar access to court to decide whether the case is caught by the restriction. But in taking that power away from a court the legislature was not encroaching on territory which ought properly to be the province of the courts in a democratic society.

    In my view, consistently with the underlying objective of article 1 of the First Protocol, the relevant provisions in the Consumer Credit Act are more readily and appropriately characterised as a statutory deprivation of the lender's rights of property in the broadest sense of that expression than as a mere delimitation of the extent of the rights granted by a transaction.

    The fairness of a system of law governing the contractual or property rights of private persons is a matter of public concern. Legislative provisions intended to bring about such fairness are capable of being in the public interest, even if they involve the compulsory transfer of property from one person to another: see the leasehold enfranchisement case of James v United Kingdom (1986) 8 EHRR 123, 141, para 41.

    The complaint of those arguing for incompatibility is that the provisions of the Consumer Credit Act 1974 denied the lender its 'Convention rights' under this Article. I agree with your Lordships that they did not but my reasoning is not wholly the same. The evidence of what really happened in the material transaction is exiguous and I recognise that the Article may have been engaged. It follows that s.65 may deprive the pledgee of one of its possessions.

  • Jarrett v Barclays Bank Plc
    • Court of Appeal (Civil Division)
    • 31 Oct 1996

    In my view, in the light of those statements of principle, these actions do not have as their object tenancies of immovable property. In each action the foundation for the claim against the Bank under s.75 (and in the case of the Jarretts s.56 also) is the debtor-creditor-supplier agreement.

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Legislation
Books & Journal Articles
  • Driving with the Handbrake On: Competition Class Actions under the Consumer Rights Act 2015
    • Núm. 79-3, Mayo 2016
    • The Modern Law Review
    This paper examines the new class action procedure for competition cases established by the Consumer Rights Act 2015. It examines whether the legislation and the procedural rules for the Competitio...
  • Wrong about Rights: Public Knowledge of Key Areas of Consumer, Housing and Employment Law in England and Wales
    • Núm. 80-5, Septiembre 2017
    • The Modern Law Review
    Over many decades, processes of juridification have brought about huge growth in legal rights, responsibilities and protections, yet citizens appear to poorly understand this ‘law thick’ world. Thi...
  • A Perspective on Quality in Education: The Quest for Zero Defect
    • Núm. 1-2, Febrero 1993
    • Quality Assurance in Education
    • 35-39
    Quality has always been a central concern in education. The existent debate of educational quality has, however, shifted. The current discourse about educational quality is replete with slogans lik...
    ...... consume r need s an d satisfaction , tha t is , paren t (consumer ) needs . Furthermore , managemen t text s argu e tha t produc t ......
  • Towards a new EU regulatory law on residential mortgage lending
    • Núm. 11-1, Abril 2019
    • Journal of Property, Planning and Environmental Law
    • 51-66
    Purpose: The measures enacted so far at European level to address the global financial crisis are likely to have limited effects as they are still market efficiency oriented. Accordingly, this stud...
    ......, this study aims to explore how the EU Charter on Fundamental Rights may be useful to achieve a more human right dimension in EU regulatorylaw. ... Thework takes the link already established by the CJEU between EU consumer law and the EU Charter on Fundament al Rights one step furtherand ......
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Law Firm Commentaries
  • UK: Consumer Rights Bill
    • LexBlog United Kingdom
    Parliament is currently considering various amendments to the new Consumer Rights Bill, with the the Department for Business, Innovation and Skills (“BIS”) intending for the Bill to be implemented ...
  • CONSUMER RIGHTS ALL CHANGE?
    • LexBlog United Kingdom
    By Matthew Duncombe (Leeds) The last 12 months have seen significant change to the consumer law landscape in the UK, culminating most recently with the Consumer Rights Act 2015 (which came into for...
  • Consumer Rights Act receives Royal Assent
    • LexBlog United Kingdom
    The Act will reform and consolidate consumer law in the United Kingdom (UK). For insurers offering consumer products the main impact of the Act is likely to be seen in the new laws for digital cont...
  • UK Consumer Rights Act 2015
    • JD Supra United Kingdom
    The Consumer Rights Act (“the 2015 Act”) received Royal Assent on 26 March 2015 and comes into force 1 October 2015. The 2015 Act aims to reform and consolidate eight pieces of legislation addressi...
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