80% of Australia and New Zealand residents believe digital Government services are on par or better than private sector, but accessibility improvements needed.
ENPNewswire-June 24, 2021--80% of Australia and New Zealand residents believe digital Government services are on par or better than private sector, but accessibility improvements needed
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Release date- 23062021 - 86% of Australians and New Zealanders want more inclusive services to better serve people with a disability.
Over half are calling for one central sign-in across Government services - showing strong appetite for a streamlined digital ID
Four out of five Australians and New Zealanders believe the digital services they access from Government, such as websites, apps and platforms, are superior or on par with those they access from private sector businesses, new research from Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, has revealed.
The data indicates while most users had positive digital experiences, over 80% noted more can be done for those living with a disability or in regional areas.
The study of 1,500 Australians and 1,000 New Zealanders found most (80%) had accessed digital Government services within the past year, reporting time saving benefits (39%), feeling confident using the services (38%), and finding them easy to use (35%).
'With millions of Australians and New Zealanders now accessing Government services through digital channels, it's a significant achievement to see satisfaction levels are on par and sometimes better than their experiences with private sector applications,' commented Senior Vice President and Regional Head Australia and New Zealand, Andrew Groth.
'Continuing to evolve user experiences, particularly among diverse audience groups, will be critical to creating truly inclusive digital services as well as help convert those who currently prefer non-digital channels. This includes finding new ways to connect citizens with Government services, enriching their lives through data and reimagining the human experience of both digital and physical touchpoints.'
Serving the needs of those living with a disability
The research found demand for greater data sharing was high on the agenda for people living with a disability. More than two in five (44%) called for medical history and healthcare information to be made available to healthcare professionals to improve the level of personalised care they receive.
But with increased data sharing comes increased perceived risk, with those with a disability more concerned about...
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