Alcatel and Pivotal to Drive Contact Centre market in EMEA.

Position:Network News - Brief Article

Pivotal and Alcatel have signed an agreement with an initial focus on the contact centre market in the European, Middle East and African markets (EMEA).Under its terms Alcatel becomes a member of the Pivotal Solution Alliances Programme and Pivotal becomes a member of the Alcatel Application Partner Programme.

Alcatel is to provide OmniTouch, a multi-media contact centre suite that includes the Cagent-Pivotal connector for multi-channel integration including telephony, and Pivotal is to provide...

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