Analysis of the library quality assurance system in supporting international accreditation of department at Sebelas Maret University, Surakarta, Indonesia
| Date | 17 September 2024 |
| Pages | 547-563 |
| DOI | https://doi.org/10.1108/LM-09-2023-0090 |
| Published date | 17 September 2024 |
| Author | Sri Utari,Sri Anawati,Argyo Demartoto,Tri Hardian Satiawardana,Novel Adryan Purnomo |
Analysis of the library quality
assurance system in supporting
international accreditation of
department at Sebelas Maret
University, Surakarta, Indonesia
Sri Utari and Sri Anawati
Library, Universitas Sebelas Maret, Surakarta, Indonesia
Argyo Demartoto
Department of Sociology, Faculty of Social and Political Sciences,
Universitas Sebelas Maret, Surakarta, Indonesia
Tri Hardian Satiawardana
Library, Universitas Sebelas Maret, Surakarta, Indonesia, and
Novel Adryan Purnomo
Department of Sociology, Faculty of Social and Political Sciences,
Universitas Sebelas Maret, Surakarta, Indonesia
Abstract
Purpose –Library quality assurance systems are collaborative governances that facilitate the presentation of
data on international accreditation of departments, which contains data on services, human resources, library
facilities and infrastructure. This research analyzes the supporting and inhibiting factors and the advantages
of the library quality assurance system in supporting international accreditation of departments at Sebelas
Maret University (UNS) Surakarta, Indonesia using Talcott Persons’ theory of structural functionalism.
Design/methodology/approach –Primary data in exploratory research and action research obtained from
the Quality Assurance Team at the university level under the Educational Quality Assurance and
Development Institute (LPPMP), theQuality Assurance Unit (UPM) at the facultylevel and the Quality Control
Group (GKM) at the department, librarian and academic community levels. Supporting informants are
international assessor practitioners. Data validation using source triangulation, namely information obtained
through different sources, and method triangulation through different methods. Data obtained from library
studies, observations, Focus Group Discussions (FGD), documentation and interviews with staff, library
leaders, lecturers from departments that have and will carry out international accreditation and UNS students
and analyzed interactive analysis models, namely data reduction, data presentation and concluding.
Findings –The research results show that the UNS Library quality assurance system facilitates higher
education organizations, such as bachelor’s, master’s and doctoral departments at UNS; search and
presentation of international accreditation data. Supporting factors include the availability of digital library
systems, online catalogs (UNSLA), e-journal and e-book databases, library websites and library data links for
accreditation; facilities and infrastructure consist of indoor-outdoor study rooms; library social media; Self
Access Terminal room; facilities for international students; involvement of librarians in international
internships/conferences, librarians who have had competency tests and certification; librarians pursuing
doctoral degree and support for student interns in system development. Inhibiting factors include the
unavailability of programmers and dependence on UNS Information and Communication of Technology Unit.
The benefits of the department quality assurance system include accelerating and improving the
organization’s quality and presentation of international accreditation data for departments at UNS.
Originality/value –This type of qualitative research with an exploratory approach takes library study data,
observations and in-depth interviews with library staff and quality assurance of departments. The informants
were selected using purposive sampling, which was adjusted to the needs and interests of the research. It also
uses the action research method, a collaboration between the quality assurance unit, librarians and academics.
Action research is a form of collective self-reflection that involves aseries of daily activities, which include the
processes of research, diagnosis, planning, implementation, monitoring and establishing the necessary
Library
Management
547
The current issue and full text archive of this journal is available on Emerald Insight at:
https://www.emerald.com/insight/0143-5124.htm
Received 6 September 2023
Revised 10 May 2024
Accepted 12 July 2024
Library Management
Vol. 45 No. 8/9, 2024
pp. 547-563
© Emerald Publishing Limited
0143-5124
DOI 10.1108/LM-09-2023-0090
relationships between evaluation and self-development. The research object is something that will be subject
to conclusions resulting from something that will be discussed in the research. The object of this research is the
quality assurance of the UNS Library. Primary data was obtained from the Quality Assurance Team at the
university level under the LPPMP, the Quality Assurance Unit (UPM) at the faculty level and the Quality
Control Group (GKM) at the department, librarian and academic community levels. Supporting informants are
international assessor practitioners. Data will be collected using observation, in-depth interviews, Focus
Group Discussion (FGD) and documentation. To ensure the validity of the data, source triangulation is used,
namely, information obtained through different sources, as well as method triangulation through different
methods, for example, interviews with observation or FGD. Data analysis using an interactive analysis model,
namely data reduction, data presentation and concluding. This research was conducted at the UNS Library,
with the research object being all departments at Sebelas Maret University, which have and will undergo
international accreditation.
Keywords Academic library, Internationally accredited department, Library quality assurance,
Library accreditation
Paper type Research paper
1. Introduction
Universities are responsible for education, teaching, research and community service.
A quality assurance process through accreditation is needed to ensure that universities
always align with public needs and current developments. Quality assurance ensures that
higher education institutions remain relevant to meet student needs with increasing
quality (Jarrell and Kirby, 2024). For developing countries, accreditation is essential to
increase competitiveness, identify benchmarks for improving academic quality and foster
new ideas towards establishing contemporary standards globally. The quality of higher
education has an impact on enrollment, academic reputation and internationalization,
research and innovation, teaching quality and employment opportunities (Kumar et al.,
2020;Fernandes and Singh, 2022). Apart from that, it has a positive and direct influence on
the prestige of the university, even though the position in the ranking is not directly related
to accreditation (Acevedo-De-los-R
�
ıos and Rondinel-Oviedo, 2022). Several studies show
the importance of higher education institutions carrying out accreditation because
accreditation contributes to quality assurance in the field of higher education (Acevedo-De-
los-R�
ıos and Rondinel-Oviedo, 2022;Mattar, 2022). Accreditation prepares the department
environment so that students are ready to face the world of work, prepares teachers and
stakeholders, especially in the case of departments that must prepare various facilities and
standards to meet the required accreditation criteria (Al-Harthi et al., 2022;Hani Al-Kassem
et al., 2022;Mattar, 2022). In the process, accreditation can reveal various gaps, for example,
lacking basic infrastructure, lack of new research, lack of budget and lack of human
resource development (Ebekozien and Aigbavboa, 2022). Although international
accreditation is stricter, it is more capable of improving quality, adding value and
benefits to departments, as well as increasing the confidence of the public, researchers and
stakeholders (Darwish et al., 2021;Sziegat, 2021;Acevedo-De-los-R
�
ıos and Rondinel-
Oviedo, 2022;Rodr�
ıguez-Aranc�
onet al., 2024). International accreditation helps strengthen
the quality of higher education because it involves international bodies in the accreditation
process (Shri, 2020).
In Indonesia, the National Accreditation Board for Higher Education (BAN-PT) carries
out the national accreditation process for higher education. International accreditation may
only be carried out by international accreditation institutions approved by the Ministry of
Education, Culture, Research and Technology (Republik Indonesia, 2020). The Ministry
provides flexibility in academic autonomy to universities by utilizing the government’s
external quality assurance system (Intan Cahyany and Anshori, 2024). Accreditation at
Sebelas Maret University (UNS) is aligned with government references in the form of eight
Key Performance Indicators (IKU). International accreditation is included in the eighth KPI, a
LM
45,8/9
548
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