Anger at poor train services
Published date | 29 April 2022 |
Mr Mundell met the firm's managing director, Matthew Golton, on Tuesday and expressed his disappointment that despite previous TransPennine promises, cancellations have continued.
He said: "Lockerbie Station users are angry and frustrated, as I am, at the current level of service being provided by TransPennine and I did not hold my punches in conveying that to Mr Golton.
"I wanted him to understand how unhappy rail travellers are with what has been happening. I accept that many of the issues at the weekend are due to industrial action, but cancellation of weekday services, particularly at short notice, cause the greatest disruption for many people and are not acceptable.
"I made that point along with the concern that tickets are still being sold for services which TransPennine know will be cancelled, which they claim is because tickets are bought through third parties like Trainline."
Mr Mundell added: "Mr Golton again apologised for the poor level of service and pointed out Avanti services now stopped at Lockerbie to make up for some cancellations, as I had previously called for.
"However, I made clear that it was action rather than apologies that Lockerbie Station...
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