Aspects of measuring the impact of new innovations in Finnish libraries
| Date | 11 March 2019 |
| DOI | https://doi.org/10.1108/LM-11-2017-0130 |
| Published date | 11 March 2019 |
| Pages | 262-271 |
| Author | Markku Antero Laitinen |
Aspects of measuring the
impact of new innovations in
Finnish libraries
Markku Antero Laitinen
University of Helsinki, Helsinki, Finland
Abstract
Purpose –The purpose of this paper is to examine aspects of measuring the impact of new innovations in
Finnish libraries.
Design/methodology/approach –Along with the change of paradigm of libraries’ways of action toward
more networked and with the developing of new innovative services, new evaluation methods and indicators
will be needed to show the value and impact of the operation of these services.
Findings –To measure the impact of services produced by the networking of several organizations and the
added value perceived by the patrons, new methods of impact assessment are needed, as well as change in the
way of thinking.
Originality/value –In the libraries, there i s only a little if at all discussion about the need and means of
showing the results, im pact and value of the library services to the ir clientele, their frame organizat ions or
the society. This is the f irst article to examine a spects of measuring the impact of ne w innovations in
Finnish libraries.
Keywords Performance indicators, Impact assessment, ISO 11620, ISO 16439, ISO 18461, Net promoter score
Paper type Conceptual paper
1. Introduction
The megatrends of our time touch the cultural heritage organizations, too. The constantly
changing information environment with the huge growth of information and access to it and the
development of information technology are changes that may sound, if not worrying, at least
challenging from the point of view of managing the cultural heritage organizations, e.g., libraries.
This is true especially in the conditions of need for more allowances both for retaining of
staff and for the building and maintenance of the technological infrastructure of the
organization in sometimes tightening economic environment.
There is a variety of definitions of policies of adapting the influence of global trends to
the cultural heritage organizations. The Ministry of Education and Culture of Finland (2017)
lays emphasis, e.g., on high level of education, international cooperation, and export of
Finnish competence. Many similar topics are included in the Going Global (2012) report by
British Council where e.g. the transnational education programs and demands of
cross-cultural exposure on studies are seen.
More recent reports, like The New Media Consortium Horizon Reports, The Higher
Education Edition (The NMC Horizon Report, 2017a) and The Library Edition (The NMC
Horizon Report, 2017b), also emphasize the importance of adopting of educational
technology in higher education.
The increasing demand for flexibility and agility in the delivery of new and better
services to users is noted by Yaver et al. (2016) who name the trend of connecting libraries,
museums and cultural centers being materialized for the moment. The trend of connecting
libraries, museums and cultural centers and offering services for storing audio-visual
content have a high importance to contribute in the development of the academic and
scientific communities and they possess the necessary capabilities, yet emphasizing the
need to convert these services for added value to the end users (Yaver et al., 2016).
The International Federation of Library Associations and Institutions (IFLA)
acknowledges access to information as having a profound influence on future
Library Management
Vol. 40 No. 3/4, 2019
pp. 262-271
© Emerald PublishingLimited
0143-5124
DOI 10.1108/LM-11-2017-0130
Received 28 November 2017
Revised 28 June 2018
22 August 2018
Accepted 10 September 2018
The current issue and full text archive of this journal is available on Emerald Insight at:
www.emeraldinsight.com/0143-5124.htm
262
LM
40,3/4
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