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Avoid a warranty headache

Document Cited authorities 1 Cited in Related
Vincent
Published date18 April 2021
This is what thousands of consumers are told each week when they try to return faulty goods to retailers.

So, are stores really allowed to hide behind warranties and guarantees, and when can the Consumer Rights Act be called upon to protect you? Here's what you need to know? YOUR STORIES Claire from Swindon returned her iPad to Apple as the battery had stopped working.

She was told that the battery was not covered under the warranty so she would have to pay for a replacement. There was no mention of her rights under the Consumer Rights Act.

And Frank, from Bournemouth, returned his faulty smart TV to a high street retailer.

He was informed it was not repairable and as it was outside of the warranty period, there was nothing more the store could do.

Again, no mention of his rights under the Consumer Rights Act. THE LEGAL POSITION The Consumer Rights Act 2015 provides that goods must be of satisfactory quality.

This means goods must be suitably durable - meaning they should last for a reasonable period of time and should be free from fault.

Where goods fail to meet this standard, the consumer...

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