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The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results
By Subir Chowdhury McGraw-Hill [pounds sterling]19.99
[ILLUSTRATION OMITTED]
Subir Chowdhury says that for quality improvement to be effective, a quality mindset must he embraced by every employee. "Quality" must also be embedded throughout a firm's culture - a company must listen to customers, enrich its product offering and optimise the customer experience. Here's a synopsis:
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Attaining quality requires the dedication of the whole universe of stakeholders; every supplier and distributor, as well as every manager and frontline worker.
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Leaders have a special duty to constantly reinforce that message, delivering it in every meeting and by walking the talk and demonstrating their commitment to quality in their own work lives.
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There's a straight...
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