Chapter DMBM510170

Published date29 April 2016
Record NumberDMBM510170
Diversity & Equality and personal contact

Diversity is an important part of our culture and the department’s diversity strategy [which encompasses equal opportunities] impacts upon the way we deal with our customers. Aspects of diversity include:

  • being aware of the different cultures and people that exist in our customer base
  • not treating people less favourably because of obvious differences, for example age/race/gender
  • recognising our prejudices and then questioning them before we act or speak.

The guidance in this manual...

To continue reading

Request your trial

VLEX uses login cookies to provide you with a better browsing experience. If you click on 'Accept' or continue browsing this site we consider that you accept our cookie policy. ACCEPT