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Chapter DMBM555620

Document Cited in Related
Vincent
Published date29 April 2016
Record NumberDMBM555620

The evidence should include the nature of the illness and as far as possible, whether the illness is likely to be long-term (for example schizophrenia) or where the prospects for recovery are expected to be good (such as depression).

If the initial approach is a letter from the third party explaining the mental health problem, or includes such a letter from the customer or third party, treat this as evidence obtained, see DMBM555630.

If the required evidence is not initially available, you should send the customer or third party a Debt and Mental Health Evidence Form (DMHEF).

The form should only be used where the customer has mental health issues that affect their ability to manage their finances. As some health professionals may charge for completing the DMHEF we cannot insist on it. As an alternative, written...

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