Chapter ESM2065
| Published date | 07 March 2016 |
| Record Number | ESM2065 |
Sally is a Market Researcher. This work normally involves her providing her services to various businesses or organisations by working from the main shopping areas in various city centres, during which time she asks passers-by general questions on a wide range of subjects, recording their answers on questionnaires which she then sends off to her client for analysis. Sally provides her services to her various clients via an employment business that finds her regular work.
A medical research organisation contact Sally’s employment agency and ask them to supply two market researchers for three days’ work, which will entail approaching members of the public in the main shopping area of Liverpool City Centre and asking them various lifestyle related questions. Sally is offered the engagement and she accepts.
Sally meets with the medical research organisation who tells her the work will entail asking members of the public specific questions about their lifestyle, as contained upon a questionnaire, upon which she will record their answers. She will be given three-hundred questionnaires to be completed over the next three days, and is free to work her chosen hours, provided all of the questionnaires are completed. Sally will be working alongside another market researcher who will be doing exactly the same work as Sally.
Sally is then given an identification badge showing she represents the medical research company. She is also handed a ‘details of engagement’ document containing her client’s requirements with regards to the work she will be doing for them. This is not a contractual document. It states that Sally must stick to a specific script each time she approaches a member of the public, which explains the purpose of the research, why their input is sought and how their information provided will be used. Sally is told she must be smartly dressed at all times and must always display her identification badge. She must be polite and courteous and she must respect anyone’s wishes not to participate. She must ask all of the questions in the specific order contained on the questionnaire and ensure a broad range of people complete the questionnaires (that is, all ages, male and female, people from different ethnic origins, and so on), to ensure the...
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