Chapter SIOG1531

Published date19 March 2016
Record NumberSIOG1531

All customer data is classed as OFFICIAL-SENSITIVE or higher. You are authorised to use email for material up to OFFICIAL-SENSITIVE providing you have Informed Consent from the customer.

There is information that falls within OFFICIAL-SENSITIVE that cannot be sent. This is due to the impact of the information being lost/compromised. Information must not be emailed externally that could result in the following:

  • Loss leading to identity theft.
  • National media attention likely to cause nationwide, prolonged harm to HMRC’s reputation.
  • Severe financial loss to the customer, for example unemployment.
  • Loss to HMG/public sector of £millions.
  • Loss of control of many customers’ data e.g. payroll details.
  • Loss of control of a customer’s sensitive data.
  • A compromise to the identity / financial status of customers.
  • Cause a criminal prosecution to collapse or cause a conviction for a criminal offense to be declared unsafe or referred for appeal.
  • Undermine the financial viability of a UK...

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