Chapter TCM0380020
| Published date | 09 April 2016 |
| Record Number | TCM0380020 |
| Court | HM Revenue & Customs |
Before you follow this guidance, make sure
- you follow the guidance in TCM0138020
- you follow the guidance in TCM0346560
- you are in the correct MU. Use TCM0322460 for the correct MU number
- you have access to the Access to DWP Data (ADD) system
- you have access to Real Time Information (RTI).
A case with a Complex marker will create a worklist item on the Unfinalised In Year S17 worklist. Processing will not continue until the following checks have been completed
- a validity check
- a completeness check
- a compatibility check
- an RTI compatibility check.
The case will then need to be Manage Finalised.
GuidanceNote: when sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Step 1If you are dealing with new case, go to Step 2.
If you are dealing with a returned TC664IYF, go to Step 23.
If you are dealing with an expired TC664IYF BF, go to Step 33.
If you are dealing with a returned TCC50, go to Step 35.
If you are dealing with an expired TCC50 BF, go to Step 36.
Step 2Access Household Notes to check whether a Loss of Benefit Sanction has been applied. For how to do this use TCM1000067. Make a note of the sanction period.
Note: a Loss of Benefit Sanction can be identified by the UB24 Household Note which will show you the period that the sanction has been applied.
Note: Loss of Benefit Sanctions are penalties that are applied where a customer or their partner have been convicted of a benefit fraud offence or accepts an administrative penalty for such an offence.
If there is no Loss of Benefit Sanction, go to Step 3.
If the Loss of Benefit Sanction period ends before the UC start date, go to Step 3.
If the Loss of Benefit Sanction period ends after the UC start date
- send a MGP1c referral including the tax credits stop date and the UC start date to the Loss of Benefit Sanction team inbox informing them of the date that the customer claimed Universal Credit (UC)
- go to Step 3.
Check whether the Non Taxable Social Security Benefit information present on the IYS17 and in Application Correction match. For how to do this, use TCM1000571 and TCM1000005.
If Non Taxable Social Security Benefit information is present on the IYS17 but not in Application Correction, go to Step 4.
If Non Taxable Social Security Benefit information is present in Application correction but not in the IYS17, go to Step 4.
If Non Taxable Social Security Benefit information is present on both IYS17 and in Application Correction, go to Step 4.
If Non Taxable Social Security Benefit information is not present on either the IYS17 or in Application Correction, go to Step 5.
Step 4Access ADD and check whether there is a Non Taxable Social Security Benefit claim for the UY period.
Note: the UY period runs from 06/04/CY to the tax credits stop date.
Note: Non Taxable Social Security Benefits include IS, Jobseekers Allowance (Income Based) and Employment Support Allowance (Income Based).
If ADD shows a live Non Taxable Social Security Benefit claim for the whole of the UY period
- update the IYS17 None Taxable Social Security Benefit checkbox if appropriate. For how to do this, use TCM1000606
- go to Step 21.
If ADD does not show a live Non Taxable Social Security Benefit claim for the whole of the UY period
- uncheck the Non Taxable Social Security Benefit in the IYS17. For how to do this, use TCM1000606
- go to Step 5.
Check whether Self-Employed details are present in Application Correction. For how to do this, use TCM1000005.
If Application Correction indicates the customer is Self-Employed, go to Step 6.
If Application Correction does not indicate the customer is Self-Employed, go to Step 9.
Step 6Check whether Self-Employed income is included in the IYS17. For how to do this, use TCM1000571.
Note: if the customer has supplied a figure ‘0’ on their form, this is treated as an income figure being supplied.
If the IYS17 includes correctly formatted Self-Employed income, go to Step 7.
If the IYS17 does not include correctly formatted Self Employed Income
- make a note you will need to contact the customer and confirm their Self-Employed income for the UY period
- go to Step 9.
Check whether PY Self Employed income is held in Application Correction. For how to do this, use TCM1000005.
If PY Self Employed income is present, go to Step 8.
If PY Self Employed income is not present, go to Step 9.
Step 8Check whether the Self-Employed income included in the IYS17 falls within the daily rate income thresholds. For how to do this, use TCM1000610 and TCM1000611.
If the Self-Employed income included in the IYS17 falls within the income threshold, go to Step 9.
If the Self-Employed income included in the IYS17 does not fall within the income threshold
- make a note you will need to contact the customer and confirm their Self-Employed income for the UY period
- go to Step 9.
Check whether Employed details are present in Application Correction. For how to do this, use TCM1000005.
Note: there may be scenarios where a 4 week run on has been applied in PY which makes the customer appear as employed in UY. In these scenarios you must treat the customer as not being employed.
If Application Correction indicates the customer is employed, go to Step 10.
If Application Correction indicates the customer is not employed, go to Step 14.
Step 10Check whether Employed income is included in the IYS17. For how to do this, use TCM1000571.
Note: if the customer has supplied a figure ‘0’ on their form, this is treated as an income figure being supplied.
If the IYS17 includes correctly formatted Employed income, go to Step 11.
If the IYS17 does not include correctly formatted Employed income, go to Step 13.
Step 11Check whether there is Employed income for the customer held on RTI for the UY period. For how to do this, use TCM1000505.
If RTI holds employed income for the customer for the UY period, go to Step 12.
If RTI does not hold employed income for the customer for the UY...
To continue reading
Request your trial