Chapter TCTM10530

Published date19 March 2016
Record NumberTCTM10530

Each case should be judged on its own merit, having established all of the claimant’s explanations and circumstances. It is impossible to provide a definitive list of the circumstances in which an incorrect claim will involve neglect, the following are some examples:

Example 1

The claimant showed child care costs of £85 per week. An enquiry established this was only paid during the school holidays. The claimant says the notes were confusing and she did not realise she had made an incorrect claim. This amounts to neglect as the claimant has not taken reasonable steps to submit a correct claim. If she found the notes confusing she should have obtained help from the Contact Centre or Enquiry Centre. The claimant had not told us the child care costs only applied to school holidays so could not reasonably have expected to receive the correct award.

Example 2

The claimant submitted a claim as a single person. The enquiry established she was still living with her husband. The claimant says she did not include her husband as he worked away from home, but still in the UK. This amounts...

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