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Competition and Service (Utilities) Act 1992

Consolidated Text As Enacted Cited authorities 63 Cited in Amendments 219 Related
Vincent
JurisdictionUK Non-devolved
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  • The following sections shall be inserted in the
    • The Director may make regulations prescribing such standards of performance in connection with the provision of gas supply services by public gas suppliers to tariff customers as, in his opinion, ought to be achieved in individual cases.with the consent of the Secretary of State;the public gas suppliers; andpersons or bodies appearing to the Director to be representative of persons likely to be affected by the regulations; andafter arranging for such research as the Director considers appropriate with a view to discovering the views of a representative sample of persons likely to be so affected and considering the results.prescribe circumstances in which public gas suppliers are to inform tariff customers of their rights under this section;prescribe such standards of performance in relation to any duty arising under paragraph (a) above as, in the Director’s opinion, ought to be achieved in all cases;prescribe circumstances in which public gas suppliers are to be exempted from any requirements of the regulations or this section; andmake different provision with respect to different public gas suppliers.If a public gas supplier fails to meet a prescribed standard, he shall make to any tariff customer who is affected by the failure such compensation as may be determined by or under the regulations.The making of compensation under this section in respect of any failure to meet a prescribed standard shall not prejudice any other remedy which may be available in respect of the act or omission which constituted that failure.may be referred to the Director by either party or, with the agreement of either

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