Complaint Against Thames Water Utilities Limited regarding GSS payments to a developer services customer

Date03 May 2024

Case reference – OFW-046126

Summary of case
We are investigating a request for determination that we have received about unpaid GSS payments to a developer services customer.

Date opened
30 April 2024

Relevant powers
The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 (as amended 2017).

Current status
We have opened the case after carrying out a preliminary assessment and we will be contacting both parties for any further information required.

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