Complaint Against Thames Water Utilities Limited regarding GSS payments

Date10 May 2024

Case reference – OFW-045369

Summary of case

We are investigating a request for determination that we have received about unpaid GSS payments.

Date opened

2 May 2024

Relevant powers

The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 (as amended 2017).

Current status

We have opened the case after carrying out a preliminary assessment and we will be contacting both parties for any further information required.


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