Critical success factors of the continued usage of digital library successful implementation in military-context. An organisational support perspective

Date13 January 2020
Published date13 January 2020
AuthorAbdul Rahim Abdul Rahman,Suhana Mohezar,Nurul Fadly Habidin,Nursyazwani Mohd Fuzi
Critical success factors of the
continued usage of digital library
successful implementation in
An organisational support perspective
Abdul Rahim Abdul Rahman
Faculty of Business and Accountancy, Universiti Malaya, Kuala Lumpur, Malaysia
Suhana Mohezar
Faculty of Business and Accountancy, Universiti Malaya,
Kuala Lumpur, Malaysia
Nurul Fadly Habidin
Department of Business Management and Entrepreneurship,
Faculty of Management and Economics, Universiti Pendidikan Sultan Idris,
Tanjung Malim, Malaysia, and
Nursyazwani Mohd Fuzi
Azman Hashim International Business School, Universiti Teknologi Malaysia,
Johor, Malaysia
Purpose This paper aims to identify the critical successfactors of the continued usage of digital library
(DL) successful implementation from the perspective of users with organisation support factors as key
Design/methodology/approach Based on the extensive literature review, this study has
constructed a conceptual framework based on organisational support perspectives and updated Delone
and McLeans information system success model. A pilot study was carried out on a sample of 105
respondents from military-context. A survey instrument including 22 measurement items was designed
to identify the level of DL information system (IS) successful implementation practices in military
context. Descriptive statistical analysis and reliability analysis were used to analyse the data with SPSS
Findings The ndings indicatethat training and education, DL environment and communicationsupport,
continuationof usage intention, net benets and user satisfaction are thecritical success factors that play key
role in ensuring the continuedusage DL successful implementation in military context.The military-context
DL needs to obtain critical success factors of DL practices implementation to sustain its continued usage,
particularlyfor the active users of its members.
Research limitations/implications This study only considered the military personnel who have
visited the ve main military libraries. For practical implications, the development of instruments in this
study may be valuable tools to evaluate DL in otherDL settings in Malaysian context other than academic
Originality/value This study makes a new contribution to DL IS successful implementation
practices in military context. This study also provides important information for decision-makers
Received10 October 2019
Revised16 November 2019
Accepted19 November 2019
DigitalLibrary Perspectives
Vol.36 No. 1, 2020
pp. 38-54
© Emerald Publishing Limited
DOI 10.1108/DLP-10-2019-0038
The current issue and full text archive of this journal is available on Emerald Insight at:
involved in DL IS successful implementation practices and provides useful reference for future
researchers in this research area.
Keywords Military, Information system, Digital library, Training andeducation, Organisational support,
Digital library environment, IS successful implementation, Communication support, Critical success factors
Paper type Research paper
1. Introduction
In Malaysia, the digital library (DL) was initiated in 1978 through several government
initiatives, namely, Malaysian Machine-Readable Catalogue(MALMARC, 1979) a
Malaysian research library network project (Lim, 1980), Knowledge Network(1994),
Connected Learning House(1999)and Prime Project of MyLib(1999-2000); these are the
four mega projects ofMalaysian National Library in concordance with MalaysiaMultimedia
Super Corridor initiatives by the Malaysian Government. In pondering the matching
ingenuities, the military organisation in Malaysia as a knowledge force organisation has
also given equal weight in the knowledge development of its defence members thus
duplicating the Malaysian Governments effort. Thus, an organisation such as the military
in Malaysia makes substantial investment on information systems (ISs) such as in DL in
response to the need to access knowledge, resources and services to support life-long
learning in digital informationenvironments (Mansour, 2017).
With more than 200,000 (approximate) automated members of DL, as on January 2019,
only 5,210 are active-registered members. Hence, with only 2.6 per cent of the military
personnel using the system, the potentials of the DL may not be realised. Moreover, of the
5,210 active-registered members, the actual number of users who accessed the DL system
based on monthly usage statistics is quite low (Figure1). Considering this phenomenon, the
successful implementation of DL is of paramount importance to an institution to keep up
with fast-changingknowledge development in global military context.
In this study, the military users are dened as the personnel who are active and
registered users of the DL. Nonetheless, the users have at least viewed the homepage and
explored one or more of the three components of the DL systems (Web OPAC, E-Resources
and Military Digital Content). As indicated in Figure 1, the number of users who have
assessed the system are quite low in comparison with the total number of active-registered
members on monthly basis. More importantly, despite of new users registering in the DL
system, the continuation of usage (monthly usage) did not spike or gradually increase as
from March to September 2018 as shownin Figure 1.
Figure 1.
Monthly statistics
usage of
digital library

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