CXone helps Unisys deliver peak customer experience to service-desk clients.
TELECOMWORLDWIRE-November 1, 2018-CXone helps Unisys deliver peak customer experience to service-desk clients
(C)1994-2018 M2 COMMUNICATIONS http://www.m2.com
NICE inContact, a NICE (Nasdaq: NICE) business, has announced that Unisys Corporation has integrated NICE inContact CXone, the world's #1 cloud customer experience platform, as the core omnichannel contact center technology in the Unisys InteliServe(TM) service solution, the company said.
InteliServe transforms the traditional service desk into an intelligent, user-centric experience aligned with the needs of the modern digital workplace. CXone Omnichannel Routing enables creation of virtual agents that complement the expertise of Unisys live agents and operate across phone, email, web, video, chat, service portals and social media to provide users with anytime, anywhere access to service via whatever channel is most convenient at a given time.
IT research and advisory firm NelsonHall named Unisys a provider of its 2018 NEAT Evaluation for Next Generation End-User Computing Services and NICE inContact was...
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