Decision on licence modifications to introduce a new Code of Practice for Consumers in Vulnerable Circumstances
| Published date | 30 September 2024 |
| Year | 2024 |
| Energy Sector | Electricity retail |
1
Notice and Decision on
Code of Practice for
Consumers in
Vulnerable
Circumstances Licence
Modifications for Energy
Companies
30 September 2024
2
About the Utility Regulator
The Utility Regulator is the independent non-ministerial government department
responsible for regulating Northern Ireland’s electricity, gas, water and sewerage
industries, to promote the short and long-term interests of consumers.
We are not a policy-making department of government, but we make sure that
the energy and water utility industries in Northern Ireland are regulated and
developed within ministerial policy as set out in our statutory duties.
We are governed by a Board of Directors and are accountable to the Northern
Ireland Assembly through financial and annual reporting obligations.
We are based at Queens House in the centre of Belfast. The Chief Executive and
two Executive Directors lead teams in each of the main functional areas in the
organisation: CEO Office; Price Controls; Networks and Energy Futures; Markets;
Consumer Protection and Enforcement. The staff team includes economists,
engineers, accountants, utility specialists, legal advisors and administration
professionals.
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