Design thinking as a dynamic methodology for information science
| Published date | 12 November 2018 |
| Pages | 743-757 |
| DOI | https://doi.org/10.1108/ILS-07-2018-0061 |
| Date | 12 November 2018 |
| Author | Natalia Nakano,Joao Augusto Dias Barreira e Oliveira,Maria José Vicentini Jorente |
| Subject Matter | Library & information science,Librarianship/library management,Library & information services |
Design thinking as a dynamic
methodology for
information science
Natalia Nakano,Joao Augusto Dias Barreira e Oliveira and
Maria José Vicentini Jorente
Department of Information Science, São Paulo State University, Marilia, Brazil
Abstract
Purpose –This paper aims to present an overview of the design thinking (DT) methodology applied to
information science researchfocusing on the user journey. DT stages are essential to understand,create and
implementsolutions based on the identified problems.
Design/methodology/approach –The paper applies bibliographic, theoretical and exploratory
researchbased on the literature from DT methodology and informationscience.
Findings –The area of informationscience has not fully incorporated DT methodology on its practices,and
DT presents considerablepotential to support user experience.
Practical implications –Raise awareness of the information science community regarding the DT
methodologyas an alternative to apply to various types of research.
Originality/value –DT brings a unique contributionto engage people toward innovation in information
centers; the paper is original, as it provides insights on the application of DT to improve the user journey
related to information.
Keywords Information science, Qualitative analysis, Design thinking, Research methodology,
Design methods, Design thinking methodology, Human-centered design
Paper type Research paper
Introduction
In recent years, digital technology has emerged as an essential part of the information
overload we have been experiencing. Ubiquitous access to information, from handhelds
smartphones to incrementallyfast internet speeds, brings this generation to all-around new
opportunities and solutions to information related problems. In this sense, comprehending
the information phenomenon as a complex system can integrate and correlate existing and
new networks that can contribute to the user of the data, information, system or network.
The relationship of the user withthe data is now mediated by a system with a set of formal
rules needed to understand and operate,adding another level of complexity to this scenario.
The various transformations that encompasses information has created a need for updated
procedures and methods, tuned to operate research conducted within information science
relating to the origination, collection, organization, storage, retrieval, interpretation,
transmission, transformationand utilization of information.
This research was fundedby a grant from the Coordination for the Improvementof Higher Education
Personnel(CAPES) of Brazil and the São Paulo ResearchFoundation (FAPESP –Grant #2016/23677-4).
Design
thinking as a
methodology
743
Received13 July 2018
Revised10 August 2018
Accepted16 August 2018
Informationand Learning Science
Vol.119 No. 12, 2018
pp. 743-757
© Emerald Publishing Limited
2398-5348
DOI 10.1108/ILS-07-2018-0061
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