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Editor's letter.

Document Cited in Related
Vincent
PositionEditorial

Terrible atrocities, as the recent terrorist attack on the US demonstrated, often bring out the best and the worst in people. Panic and despairjostle with compassion, heroism and an instinct for survival, and the results can be electrifying. In the US, President Bush has called on employees everywhere to go back to work and has proclaimed to the world that the US is "open for business as usual", but while colleagues and loved ones are still missing, this is likely to prove difficult.

The markets are also showing a determination to overcome the disaster, with central banks promising to inject money if necessary to prop up currencies, and venture capitalists taking a bullish approach. Whether this attitude will lessen the economic effects of the attack is uncertain; what is certain, however, is that companies around the world are in a defiant mood, and are certainly not going to accept defeat.

The ability to cope with this kind of tragedy is of huge importance to large organisations. No one can ever prepare for such a calamity, but contingency plans and crisis management strategies are essential for any business (page 20). And at a time when people may have lost friends, colleagues, their place of work and their loved ones, knowing that day-today-life will continue can be of great help in...

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