Evaluation of Pacific cancer care navigation patient facilitation and support service
| Author | Jenny Neale,Ausaga Faasalele Tanuvasa |
| DOI | 10.1177/1035719X1501500304 |
| Published date | 01 September 2015 |
| Date | 01 September 2015 |
| Subject Matter | Practice Article |
30
Evaluation Journal of Australasia Vol 15 | No 3 | 2015
PRACTICE ARTICLE Evaluation Journal of Australasia Vol 15 | No 3 | 2015 | pp. 30–36
AUSAGA FAASALELE TANUVASA | JENNY NEALE
Evaluation of Pacic cancer care
navigation patient facilitation and
support service
‘E le sili le ta’i i lo le tapua’i’ –
‘To lead is not as important as to support’.
(Samoan proverb)
From 2010, a not-for-prot community services’ provider has delivered a Pacic cancer
navigation patient facilitation and support service (hereafter ‘the Service’) for Pacic peoples
residing in an area of West Auckland, New Zealand. The Service was evaluated in 2013.
As part of the evaluation, both group and individual interviews were held with sixteen cancer
patients, eight family members and seven key informants; in conjunction, observations and
informal discussions were held with two navigators. Service personnel were closely involved
from the inception of the evaluation, and this practice will be discussed as part of building an
evaluation culture in the organisation.
There was general agreement that the implementation of the facilitation and support Service
had proceeded well, this was characterised by eective engagement with health professionals;
the establishment of a support group; the provision of transport; assistance in dealings with
Work and Income New Zealand (WINZ); and the provision of timely and accurate information to
assist patients and their families. From this common consensus, suggestions were made around
increasing and ensuring ongoing funding to sustain the supporting roles of navigators and the
services oered.
Other invaluable features of the Service included the ability of navigators to translate from
English to Samoan, and from medical to lay language, as well as the provision of the Service
beyond central metro areas.
Background
According to the 2013 census (Statistics New Zealand 2015), 7 per cent of the New Zealand population identifies with at least
one Pacific ethnicity. With a median age of 22.1 years, the Pacific population is the youngest in New Zealand (compared to a
median age of 23.9 for those who identify as Maori and 40.0 for those who identify with at least one European ethnicity). The
majority of the Pacific population live in the Greater Auckland region.
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