Expand and contract.
| Author | Warchus, John |
| Position | Application service providers - Brief Article |
Financial managers can no longer afford to ignore the possibilities offered by application service providers. But you have to read the small print in the contract, warns John Warchus
The announcement by Microsoft, Cable and Wireless and Compaq that they will become application service providers (ASPs) indicates that the ASP model can no longer be ignored by the financial business community. The ASP model is essentially a relationship where an IT services company manages and delivers applications or computer systems to business users remotely via the internet. But companies considering the ASP model should be careful -- there are technical and commercial risks.
As with any third-party service, it is important to focus on your key business requirements and to carry out site visits, client references and, usually, a competitive tendering process before concluding a contract. The formal tendering process is important as it will help you to judge rival ASP bids objectively. As part of the evaluation process, negotiate an initial trial period or a pre-contract benchmarking exercise to establish technical performance levels. Where you need to customise existing applications, ask the ASP to show project-management and development expertise.
As there is likely...
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