A framework for electronic records management in support of e-government in Kenya

DOIhttps://doi.org/10.1108/RMJ-03-2018-0006
Pages305-319
Publication Date18 November 2019
AuthorCleophas Mutundu Ambira,Henry Nyabuto Kemoni,Patrick Ngulube
SubjectInformation & knowledge management
A framework for electronic
records management in support
of e-government in Kenya
Cleophas Mutundu Ambira
Kenya Association of Records Managers and Archivists, Nairobi, Kenya and
Learning, Development and Talent, KCB Bank Group PLC, Nairobi, Kenya
Henry Nyabuto Kemoni
Department of Information and Knowledge Management,
The Technical University of Kenya, Nairobi, Kenya, and
Patrick Ngulube
Interdisciplinary Research and Postgraduate Studies,
University of South Africa, Pretoria, South Africa
Abstract
Purpose This paper is based on the doctoral study conductedin 2016 at the University of South Africa.
The purpose of this study was to investigate how thecurrent state of management of electronic records in
Kenya facilitates or undermines implementation of e-government with a view to develop a best-practice
frameworkfor management of electronic records in supportof e-government.
Design/methodology/approach The study used the interpretive research paradigm and adopted
qualitative researchmethodology using phenomenologicaldesign. Maximum variation sampling was used to
identifythe research sample for the study.
Findings The ndings established that the general status of management of e-records (MER) in
governmentministries is inadequately positioned to support e-government;use of e-government in Kenya had
grown signicantlyand more ministries were adopting e-governmentservices; although some initiatives have
been undertaken to enhance MER, the existing practices for MER require improvement to ensure they
adequatelysupport e-government.
Research limitations/implications The limitations wereaccess to respondents and the challenge of
self-reporteddata.
Practical implications Recommendations and a best-practice framework for managing electronic
records in support of e-government have been provided. A proposal for implementation of the
recommendationson a priority basis has also been provided.
Social implications The studys contribution to scholarly works and literature in the eld resides in its
ndings and a framework that can bepractically adopted for management of e-records in support of e-government.
By establishing the nexus between management of e-records and e-government in Kenya, it is hoped that it wi ll
provide input to policymakers to consider records managers as key stakeholders in e-government.
Originality/value The originality of this study stems from two aspects: original topic and understudied area.
Keywords Kenya, E-government, Records management, Electronic records management,
Management of electronic records, Records management and e-government
Paper type Research paper
Statement of the problem
The Kenyan Government has been expandinginformation and communications technology
(ICT)-enabled services across public institutions (Jackson, 2015). As a result, there is rapid
Electronic
records
305
Received18 March 2018
Revised14 May 2018
22November 2018
21December 2018
Accepted27 December 2018
RecordsManagement Journal
Vol.29 No. 3, 2019
pp. 305-319
© Emerald Publishing Limited
0956-5698
DOI 10.1108/RMJ-03-2018-0006
The current issue and full text archive of this journal is available on Emerald Insight at:
www.emeraldinsight.com/0956-5698.htm

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