Improving services through partnership and consultation: a case example

DOIhttps://doi.org/10.5042/amhid.2011.0106
Date24 March 2011
Published date24 March 2011
Pages3-8
AuthorEddie Chaplin,Jill Lockett,Lynette Kennedy,Steve Hardy,Lisa Seaburne‐May,Jane Sayer
Subject MatterEducation,Health & social care
3
Advances in Mental Health and Intellectual Disabilities Volume 5 Issue 2 March 2011 © Pier Professional Ltd
SERVICE DEVELOPMENT
Introduction
Monitoring of care quality is integral to modern health service
delivery. Scrutiny and benchmarking of services provide a
number of important functions, for example providing a
baseline from which future outcomes can be measured,
to compare against gold-standard services and establish
standards. This process also improves reporting and acts as a
safeguard, so that the issues identified can be addressed. This
paper describes how a specialist mental health assessment
and treatment inpatient service for people with intellectual
disabilities, following a series of audits, put in place a process
to improve and reprovide the service, in partnership with
local stakeholders following a series of audits.
Service description
The service described is a specialist inpatient service and
part of the Mental Health and Learning Disabilities (MH-LD)
care pathway. The MH-LD service was developed over 25
years ago, as a specialist community service for adults with
intellectual disabilities and complex mental health needs. The
inpatient part of the service was opened 11 years ago. The
MH-LD service caters for people whose mental health
needs cannot be met within existing generic adult mental
health services.
The MH-LD community service sees people in a range of
settings, including the person’s home, outpatient clinics and
adult mental health wards, where its function is to support
Eddie Chaplin
Research and Strategy Lead, Behavioural and Developmental Psychiatry Clinical Academic Group, Estia Centre, UK
Jill Lockett
Service Director, Behavioural and Developmental Psychiatry Clinical Academic Group, Estia Centre, UK
Lynette Kennedy
Service Line Manager MH/LD, Behavioural and Developmental Psychiatry Clinical Academic Group, Estia Centre, UK
Steve Hardy
Training and Education Lead, Behavioural and Developmental Psychiatry Clinical Academic Group, Estia Centre, UK
Lisa Seaburne-May
Deputy Director, Performance Psychological Medicine, Clinical Academic Group, UK
Jane Sayer
Programme Director (Nursing Excellence and Magnet Recognition)
South London and Maudsley NHS Foundation Trust, UK
Abstract
Monitoring care quality is integral to modern health service delivery. This paper describes how a specialist mental health assessment and
treatment inpatient service for people with intellectual disabilities put in place a process to improve and reprovide the service, following an
audit, in partnership with local stakeholders. In describing the process the paper highlights the need for transparent and honest working
relationships with stakeholders, along with the role of audit and monitoring of quality to determine the ‘health’ and effectiveness of services.
This included evaluating the continuing need for service and maintaining an agenda driven by needs rather than beds, based on best practice.
Key words
intellectual disabilities; learning disabilities; inpatient services; audit; consultation; monitoring; quality; stakeholder involvement
Improving services through partnership and consultation:
a case example
10.5042/amhid.2011.0106

To continue reading

Request your trial

VLEX uses login cookies to provide you with a better browsing experience. If you click on 'Accept' or continue browsing this site we consider that you accept our cookie policy. ACCEPT