JustEat 'nightmare' as customer charged £249 delivery fee for £11 Greggs order

Published date12 August 2022
Publication titleManchester Evening News: Web Edition Articles (England)
Liam Halewood wanted to treat himself to a quick snack by ordering the pastry. However, he only noticed the shocking delivery fee on his bill after placing the order

Speaking to the Liverpool Echo, he said: "I ordered the food and then it got taken out of my bank showing £249 for the delivery." The Boy George impersonator shared a copy of the receipt on social media in an attempt to warn others to check their bank accounts when ordering from the delivery service.

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In fact, he says that a lot of other people have claimed a similar situation happened to them. He added: "One said it was costing them £900 and another said it was going to cost them £399 for the delivery charges. I think JustEat has had a glitch in its system, which to be honest for a big company it shouldn't happen really.

"If someone didn't check their statement and that money got taken out they say you only have like 24 hours to rectify any order that you have made." Following the incident, Liam said that JustEat corrected his bill.

"They have rectified it now and given me my order for free with £5 off my next order," he said. "But, I think it is important that when you use delivery companies and when you're paying on your card over the internet and the phone that you do check things anyway.

"Some older people who don't really know how to use the internet might have just let that go but because I pulled mine up it got rectified dead quick. This kind of thing has made me realise...

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