Only hearing what they want to hear: Assessing when and why performance information triggers intentions to coproduce
| Published date | 01 December 2021 |
| Author | Gregory A. Porumbescu,Maria Cucciniello,Nicola Bellé,Greta Nasi |
| Date | 01 December 2021 |
| DOI | http://doi.org/10.1111/padm.12697 |
ORIGINAL ARTICLE
Only hearing what they want to hear: Assessing
when and why performance information triggers
intentions to coproduce
Gregory A. Porumbescu
1,2
| Maria Cucciniello
3
| Nicola Bellé
4
|
Greta Nasi
5
1
School of Public Affairs and Administration,
Rutgers University, Newark, USA
2
Department of Public Administration, Yonsei
University, Seoul, South Korea
3
University of Edinburgh Business School,
Edinburgh, Scotland
4
Management and Healthcare Laboratory,
Institute of Management and Department
EMbeDS, Scuola Superiore Sant'Anna, Pisa,
Italy
5
Department of Social and Political Sciences,
Bocconi University, SDA Bocconi School of
Management, Milan, Italy
Correspondence
Maria Cucciniello, University of Edinburgh
Business School, 29 Buccleuch Place,
Edinburgh EH8 9JS, UK.
Email: maria.cucciniello@ed.ac.uk
Funding information
Greta Nasi acknowledges a grant from the
SDA Bocconi School of Management; Gregory
A. Porumbescu was supported by a National
Research Foundation of Korea Grant from the
Korean Government, Grant/Award Number:
NRF-2017S1A3A2065838
Abstract
While performance information is often used to communi-
cate the importance of public policies and stimulate civic
engagement, we know little about the processes that con-
nect the two. This study proposes a conceptual model that
links performance information to a specific form of public
engagement: coproduction. Drawing on insights from infor-
mation aversion theory, we argue that the effect of perfor-
mance information on engagement in coproduction
depends on levels of policy understanding and the valence
of performance information that individuals are exposed
to. Specifically, we predict that individuals exposed to posi-
tive performance information will understand the policy
better than those exposed to negative performance infor-
mation. Further, we predict that higher levels of policy
understanding will increase coproduction engagement
intentions. These predictions are examined using two
experiments and a representative sample of US residents
(n= 836). Findings indicate that participants best under-
stood positive information and that understanding signifi-
cantly increased coproduction engagement intentions.
Received: 3 January 2020 Revised: 19 May 2020 Accepted: 14 August 2020
DOI: 10.1111/padm.12697
This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and
reproduction in any medium, provided the original work is properly cited.
© 2020 The Authors. Public Administration published by John Wiley & Sons Ltd.
Public Admin. 2021;99:789–802. wileyonlinelibrary.com/journal/padm 789
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