Publisher's note
| Date | 28 July 2020 |
| DOI | https://doi.org/10.1108/JSTP-05-2020-314 |
| Pages | 393 |
| Published date | 28 July 2020 |
| Subject Matter | Management science & operations,Logistics,Distribution management & systems |
Publisher’s note
It has come to the attention of the publisher that the guest editorial Tuzovic, S. and
Finsterwalder, J. (2020), “Services Marketing for Impact”, Journal of Service Theory and
Practice, Vol. 30 No. 3 was not published in the correct issue. This guest editorial was
intended to be published in the special section ‘Services Marketing for Impact: ANZMAC
2017 Conference’guest edited by Sven Tuzovic and J€
org Finsterwalder, published in the
Journal of Service Theory and Practice, Vol. 29 No. 4. This error was introduced as part of
the editorial process, and the publisher sincerely apologises for this error. The editorial will
be published in Vol 30, issue 3 and remain in this issue.
A list of papers that are a part of the special section are as follows:
•Tuzovic, S. and Finsterwalder, J. (2020), “Services Marketing for Impact”, Journal of
Service Theory and Practice, Vol. 30 No. 3.
•Piehler, R., Schade, M., Hanisch, I. and Burmann, C. (2019), “Reacting to negative online
customer reviews: Effects of accommodative management responses on potential
customers”, Journal of Service Theory and Practice, Vol. 29 No. 4. 10.1108/JSTP-10-
2018-0227
•Sangle-Ferriere, M. and Voyer, B.G. (2019), "Friend or foe? Chat as a double-edged
sword to assist customers", Journal of Service Theory and Practice, Vol. 29 No. 4.
10.1108/JSTP-10-2018-0235
•Garry, T. and Harwood, T. (2019), “Cyborgs as frontline service employees: a research
agenda”,Journal of Service Theoryand Practice, Vol. 29 No.4. 10.1108/JSTP-11-2018-0241
The publisher would like to take this opportunity to thank the guest editors for their time
and effort.
Publisher’s
note
393
Journal of Service Theory and
Practice
Vol. 30 No. 3, 2020
p. 393
© Emerald Publishing Limited
2055-6225
DOI 10.1108/JSTP-05-2020-314
To continue reading
Request your trial