Ramsey, Natalie (Case reference: 182456)
| Case Number | 182456 |
| Published date | 15 December 2021 |
| Adjudicated Party | Ramsey, Natalie |
| Procedure Type | Prohibition (Phone-Paid Services Authority) |
1
Tribunal meeting number 289
Case reference: 182456
Case: Prohibition of an associated individual
This case was brought against the associated individual under paragraph 4.8.8 of the
14th edition of the Code of Practice (“the Code”).
Background
1. The Tribunal was asked to consider imposing a prohibition against Ms Natalie
Ramsey pursuant to paragraph 4.8.3(g) of the Code.
2. The case related to an adjudication against the Level 2 provider, Webdata
Ltd, (‘the Level 2 provider’), which was heard on 11 October 2019 (case
reference: 154913). The adjudication concerned a subscription-based alert service,
‘Lotto Alerts’ (‘the Service’) operated by the Level 2 provider. As part of the
adjudication against the Level 2 provider, the Tribunal recommended that the
Executive consider initiating the process which may lead to the prohibition of Ms
Natalie Ramsey pursuant to paragraph 4.8.3(g) of the Code.
3. The Service provided consumers with lottery results to their telephone. The Service
commenced operation on 22 June 2018 and the PSA received 99 complaints about the
service.
4. On 11 October 2019, the Tribunal adjudicated against the Service operated by the
Level 2 provider. The Tribunal upheld the following breaches of the Code raised against
the Level 2 provider:
• Rule 2.3.3 – Consent to charge
• Rule 2.3.2 – Misleading
• Rule 2.6.1 – Complaint-handling
5. The Tribunal considered the overall case to be ’very serious’ and imposed the following
sanctions:
• a formal reprimand
• a prohibition on the Level 2 provider from providing, or having any involvement in,
any premium rate service for a period of five years, starting from the date of
publication of the Tribunal decision, or until payment of the fine and the administrative
charges, whichever is the later
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