SANDSIV Wins Frost & Sullivan's Award for Leadership in the European VoC Industry for sandsiv+, its Deep Learning-infused Customer Experience Management Platform.

ENPNewswire-June 24, 2021--SANDSIV Wins Frost & Sullivan's Award for Leadership in the European VoC Industry for sandsiv+, its Deep Learning-infused Customer Experience Management Platform

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Release date- 23062021 - SANDSIV Wins Frost & Sullivan's Award for Leadership in the European VoC Industry for sandsiv+, its Deep Learning-infused Customer Experience Management Platform.

Its advanced analytics, visualization capabilities, and comprehensive range of functionalities were found to be superior in comparison to 12 other CXM vendors.

SANDSIV Wins Frost & Sullivan's Award for Leadership in the European VoC Industry for sandsiv+, its Deep Learning-infused Customer Experience Management Platform

Based on its recent analysis of the European voice of the customer (VoC) solution market, Frost & Sullivan recognizes SANDSIV with the 2021 European Product Leadership Award for its AI-powered sandsiv+ customer experience management (CXM) solution. An end-to-end and fully integrated platform, sandsiv+ allows businesses to capture and analyze a customer's needs, manage and visualize internal and external client data, and respond to insights in real-time. It employs deep machine learning and natural language processing (NLP) to capture the direct, indirect, and inferred VoC and analyze customer journeys across multiple channels.

'Using sandsiv+, businesses can learn how their customers respond to a product, service, or brand and what is causing those responses. In addition to simple keyword search functionality, it uses complex AI to take a deep dive into customer interactions and enable self-learning processes to increase the platform's efficiency,' said Federico Teveles, ICT Industry Analyst. 'sandsiv+ takes customers' business intelligence to a new level by giving them behind-the-scenes insights and delivering exceptional value to end-user organizations.'

sandsiv+'s Service-orientated architecture also increases the platform's agility and allows integration with all systems and data flows related to customer interactions of large organisations. The solution can be applied in diverse use cases such as managing customer touchpoints, monitoring and managing the digital journey and physical CX, retaining customers, and increasing sales. A comprehensive set of flexible and fast deployment options such as private cloud, public cloud, and on-premise add further value to customers' operations.

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