Status of EDRMS implementation in the public sector in Namibia and Zimbabwe

DOIhttps://doi.org/10.1108/RMJ-08-2017-0023
Pages252-264
Published date19 November 2018
Date19 November 2018
AuthorCathrine Tambudzai Nengomasha,Alfred Chikomba
Subject MatterInformation & knowledge management,Information management & governance
Status of EDRMS implementation
in the public sector in Namibia
and Zimbabwe
Cathrine Tambudzai Nengomasha
Department of Information and Communication Studies,
University of Namibia, Windhoek, Namibia, and
Alfred Chikomba
National Archives of Zimbabwe, Harare, Zimbabwe
Abstract
Purpose The purpose of this study was to investigate the adoptionand use of electronic document and
records management system (EDRMS) in the public service in Namibia and Zimbabwe with the aim of
establishingbarriers and enablers, and best practices which each countrycould adopt from the other.
Design/methodology/approach This multi-case study was informed by an interpretivist paradigm.
Qualitative in nature, the studyapplied face-to-face interviews as the data collection method,supplemented
by documents analysis. The study population was Namibia and Zimbabwes public sectors with units of
analysis,being the governmentsministries, ofces and agencieswhich have implemented EDRMS.
Findings The paper provides the state of EDRMS implementation in Namibia and Zimbabwe. It
establishes how the two countries have implemented EDRMS and factors that have contributed to the
success/failureof the implementation in both countries.
Originality/value The paper is a response to theneed for further research studies on the implementation
of EDRMS in variouscountries.
Keywords Zimbabwe, Namibia, Electronic records management, Digital records,
Electronic document and records management system (EDRMS)
Paper type Research paper
Introduction
The rise in the creation of electronic records (e-records) by governmentsadministrations is
undeniable. Studies on records management in Namibia (Nengomasha, 2009;Matangira
et al.,2013) and in Zimbabwe (Sigauke, 2014;Matangira, 2016;Mutsagondo, 2017) have
reported an increasein the use of information and communication technologies(ICTs) by the
governments, and the resultant creationof e-records. Reports from other parts of the world,
such as the USA conrm this rise in e-records creation. President Bill Clinton transferred20
million email records and four terabytes of e-records at the end of his administration. His
successor, PresidentGeorge W. Bush, transferred 200 million email records and 80 terabytes
of e-records. It is envisaged that the gures for the Obama administrationhave skyrocketed
(Morris, 2016). They all, however, lament challenges in the management of these e-records
with recommendations to adopt e-records management systems (ERMS) to enhance their
management.
Challenges in the management of e-recordshave led to the adoption of ERMS to enhance
their management. Porter-Roth (as citedin Manikas, 2015, p. 13) explains that the spread of
technology use has led to the creationof different types of records such as word processing
RMJ
28,3
252
Received21 August 2017
Revised2 January 2018
5 April2018
Accepted1 July 2018
RecordsManagement Journal
Vol.28 No. 3, 2018
pp. 252-264
© Emerald Publishing Limited
0956-5698
DOI 10.1108/RMJ-08-2017-0023
The current issue and full text archive of this journal is available on Emerald Insight at:
www.emeraldinsight.com/0956-5698.htm

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