Textellent announces patented TCPA compliance for texting.
INTERNET BUSINESS NEWS-(C)1995-2019 M2 COMMUNICATIONS
Textellent, a SMS texting platform for customer service and marketing, announced it has been awarded a patent for their innovation that includes new TCPA compliance capability leveraging artificial intelligence, the company said.
With stiff fines for violations of the FCC's TCPA compliance regulations, businesses are looking for ways to protect themselves from this liability. Textellent's innovative approach uses machine learning & sentiment analysis to detect those customers that are likely to be dissatisfied and "opt-out" of receiving text messages from a given company.
The industry norm is to ask recipients to send a "stop" message to opt out, but falls short of recognizing if recipients reply in other ways leaving businesses at continued risk for TCPA violations which can be USD 500 - USD 1500 per incident. Textellent has applied unique techniques to solve this problem as well as to identify dissatisfied customers so customer-service processes can be improved.
With Textellent, at-risk recipients are automatically opted out...
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