The Reinventing of public administration in the new hybrid world
| Published date | 01 July 2024 |
| DOI | http://doi.org/10.1177/01447394231191927 |
| Author | Bevaola Kusumasari,Sajida Sajida,Anang Dwi Santoso,Fadhli Zul Fauzi |
| Date | 01 July 2024 |
| Subject Matter | Articles |
Article
Teaching Public Administration
2024, Vol. 42(2) 206–229
© The Author(s) 2023
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DOI: 10.1177/01447394231191927
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The Reinventing of public
administration in the new
hybrid world
Bevaola Kusumasari
Department of Public Policy and Management, Faculty of Social and Political Sciences, Universitas Gadjah Mada,
Yogyakarta, Indonesia
Sajida Sajida
Department of Public Administration, Faculty of Social and Political Science, University of Merdeka Malang,
Malang, Indonesia
Anang Dwi Santoso
Department of Public Administration, Faculty of Social and Political Sciences, Universitas Sriwijaya, Indonesia
Fadhli Zul Fauzi
Department of Public Policy Study, Faculty of Politics dan Governance, Institut Pemerintahan Dalam Negeri,
Indonesia
Abstract
The turbulent environment pushes public administration to its limits, resulting in rev-
olutionary changes. When the pandemic hit the world in early 2020, public administration
was faced not only with complex problems, but also tumultuous challenges marked by the
emergence of unpredictable events. In the new hybrid world, public administration has
evolved into a distinct model that enables organizations to use new and emerging
technologies. By redefining the characteristics of speed, ethics, and fusion, this article aims
to contribute to the discussion of how a hybrid approach to public administration may
contribute to ongoing debates.
Keywords
New hybrid world, interactive citizen, borderless collaboration, transformational
strategic, broad accessability
Corresponding author:
Bevaola Kusumasari, Department of Public Policy and Management, Faculty of Social and Political Sciences,
Universitas Gadjah Mada, Jalan Socio Yustisia 1, Bulaksumur, Yogyakarta, Indonesia 55281.
Email: bevaola@ugm.ac.id
Introduction
In the 21st century, public administration, as a process, has been revolutionized. It is no
longer a mere bureaucracy but has transformed into a unique system of decision-making
that empowers organizations to use new and emerging technologies to reach their goals
and objectives, not just for the present but also for the future. The advent of public
administration transformation in this century has been primarily due to three factors. First,
more and more technologically advanced countries have developed unprecedented levels
of resourcefulness in the past years. Second, huge populations have overwhelmed these
understaffed services. The third factor is the establishment of new managerial policies,
such as a reduction in workloads through outsourcing. The problem is that when public
administrations are compared with other organizations, they are often found to be in-
efficient, bypassing the state’s natural tendency to hierarchize itself. The void created by
public administrations is filled by commercial organizations that can do their tasks more
efficiently and better than the bureaucracy. The very concept of the public has been
challenged because of this restructuring.
However, when the COVID-19 pandemic hit the world in early 2020, public ad-
ministration was confronted not only with complex problems but also with tumultuous
challenges marked by the development of inconsistent, unpredictable, and uncertain
events (Ansell et al., 2021). At the same time, the volatility of the COVID-19 pandemic
required the government to have a better problem-solving capacity. There is a limit to
what bureaucracy can do to create a society based on public administration that balances
economic advancement and social problem resolution. However, with the acceleration of
technological and scientific revolutions, the cross-sectional sector of knowledge and
information is not difficult to achieve.
A turbulent environment necessitates strong leadership to handle collaboration and
public innovation. The pandemic also proved that leadership is an essential key to
combating the bad impact on the social economy (Al Saidi et al., 2020). This is seen in
how South Korea and Singapore have successfully controlled their outbreaks with some
evolving strategies (Sazzad et al., 2021). In response to the ongoing pandemic, global
governments have employed a multitude of strategies to curb its spread. These measures
have ranged from implementing full or partial lockdowns at different intervals, tem-
porarily prohibiting both domestic and international air and sea commutes, shutting down
schools, to imposing restrictions on public gatherings. This unprecedented health crisis
has pushed public administrative capacities to their extremes. It has also exhausted the
traditional toolkit of foresight, safeguarding, and resilience strategies, resulting in an
abrupt pause of societal functions and economic activities.
During the pandemic, most outdoor physical activities were discontinued. Countries
affected by the pandemic tried to adapt to the situation by supplementing the real world
with digitalization (De et al., 2020). According to ITU Telecom World data, individual
internet use has increased dramatically since the early 2000s (see: Figure 1). Moreover, as
shown in Figure 2, Europe and America have the highest percentage of internet users, with
87% and 81% of the total population, respectively.
Kusumasari et al. 207
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