This month's dilemma.

PositionHOT POTATO

THE DILEMMA I have noticed a large overpayment from a customer on my client's accounts. Although I have pointed this out and advised the client to notify and repay the customer, it seems this action still has not been taken and more than six weeks have now passed.

OUR RESPONSE Ensure that you have advised the client in writing and advise them again that a repayment should be made. This would ensure you are upholding integrity (section 110). You may also wish to refer to your contractual terms to ensure that the client's actions (or non-actions) are not a threat to your professional standing (210). If they are not taking any action, you may have to consider...

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