Top tips to improve e-commerce employees’ satisfaction
| Published date | 12 November 2018 |
| Pages | 303-304 |
| Date | 12 November 2018 |
| DOI | https://doi.org/10.1108/SHR-11-2018-150 |
| Author | Jonathan Hall |
| Subject Matter | HR & organizational behaviour,Employee behaviour |
Strategic commentary
Top tips to improve e-commerce employees’
satisfaction
Jonathan Hall
Recent salary survey results
have found that last year, the
main reason for people
changing roles in the e-commerce
industry was the feeling of not being
valued and respected at their current
company and lack of progression.It is
becoming increasingly essentialfor
companies to start focusing on the
main reason their employees are
leaving and review how they can
improve their processes for other
colleagues.
A primary concernof businesses is
often to optimise theirinternal
processes andstrive to have the best
employee satisfaction. This paper will
discuss the four bestpractices e-
commerce businesses can adhere to
and adopt within its HR strategy to
start to improve employeesatisfaction.
Ensure employees are valued and
respected
The main priority for individuals when
looking for a new job in the e-
commerce industry is to feel valued
and respected. So why are employees
not feeling valued by their bosses and
what can be done to change this?
It can unfortunately be quite common
for employees to feel that their efforts
are going unnoticed or that
contributions are not being
appreciated. Employees startto
doubt themselves and look fora new
jobs elsewhere, where their voicesare
heard and they feel more valued
within the team.
To change this, employers should
look to make an effort to listen to their
staff. This can be in the form of
regular catching up and publicly
recognising when colleagueshave
done a good job in order to recognise
their contributions to the team. Small
acts such as these can make
employees aware that their bosses
are making a point to ensure they feel
respected.
Offering company benefits
A significant factor in building
employee satisfaction is through
offering company benefits.
Research has found that 89 per
cent of e-commerce employees
believe that benefits improve a
company’s culture, with
contributory pension being the
most valued offering.
Businesses should thereforelook to
go the extra mile and implement
added benefits to ensure their
employees are feeling valued.
Businesses can offer benefits in all
shapes and sizes, from standardgym
subsidy to life insurance, to a beer
fridge or unlimited pizza days;
offering that little bit shows that
employee satisfaction is at the
forefront of bosses’ priorities.
Provide the opportunity to
progress
A vital aspect for a number ofpeople
is the opportunity to progress within
their role. Employees can often feel as
Jonathan Hall is Founder and CEO at
Cranberry Panda, London, UK.
DOI 10.1108/SHR-11-2018-150 VOL. 17 NO. 6 2018, pp. 303-304, ©Emerald Publishing Limited, ISSN 1475-4398 jSTRATEGIC HR REVIEW jPAGE 303
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