TQM paradigm for higher education in the Philippines

Publication Date05 February 2018
AuthorJanette Rodriguez,Madonna Valenzuela,Nunilon Ayuyao
SubjectEducation,Curriculum, instruction & assessment,Educational evaluation/assessment
TQM paradigm for higher
education in the Philippines
Janette Rodriguez
Center for Christian Formation and Praxis,
Angeles University Foundation, Angeles City, Philippines
Madonna Valenzuela
Center for Research and Development,
Angeles University Foundation, Angeles City, Philippines, and
Nunilon Ayuyao
Angeles University Foundation, Angeles City, Philippines
Purpose Critical success factors (CSFs) in total quality management (TQM) implementation are vital to
the quality improvement of organizations,including higher education institutions (HEIs). The present study
aims to attemptto develop a TQM paradigm contextualized to HEIs in thePhilippine setting.
Design/methodology/approach A total of 309 randomly selected ofcials/facultymembers from four
public and four private HEIs participated in the study. Data were collected through self-administered
questionnaires. Factor analysis,using principal components with varimax rotation, was used to extractthe
main CSFs for TQM.
Findings Results showedthe extraction of two principal components. The rst component (accountingfor
42.95 per centof the variance in the model) consisted of 25 quality indicatorsgenerally considered to fall under
people empowermentand continuous quality improvement(CQI), while the second component
(accounting for 42.31 per cent of thevariance in the model) consisted of 24 quality indicators that fall under
leadershipcommitmentand stakeholder satisfaction.
Research limitations/implications The study was focused on determining the CSFs in the TQM
implementationof Philippine HEIs.
Practical implications Findings of this study may be used by HEIs as basis for planning, decision-
making and in directing their strategies and resources in the integration of the paradigm in their business
Social implications The proposedTQM paradigm, upon adoption by Philippine HEIs, may be usedas a
qualitymeasurement tool to improve performance, embed and sustainquality culture.
Originality/value This is the rst study that developed a TQM paradigm for Philippine HEIs. The
identied CSFs are basically the same as thosein the cited studies but with relatively greater emphasis on
people empowerment.
Keywords Total quality management, Higher education, Critical success factors
Paper type Research paper
Higher education institutions will need to transform their structures, missions, processes, and
programs in order to be more exible and more responsive to changing societal needs (Hanna,
It is imperative for Philippine higher education institutions (HEIs) to embrace change
proactively to remain relevant and responsive to the demands and challenges of the
fast-changing world. The challenges brought by internationalization of education require
paradigm for
Received21 December 2015
Revised15 July 2017
Accepted29 November 2017
QualityAssurance in Education
Vol.26 No. 1, 2018
pp. 101-114
© Emerald Publishing Limited
DOI 10.1108/QAE-12-2015-0048
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