Transact Group Ltd (Case reference: 01819)

Case Number01819
Published date24 September 2008
Year2008
Adjudicated PartyTransact Group Ltd
Procedure TypeTrack 2 (Phone-Paid Services Authority)
THE CODE COMPLIANCE PANEL OF PHONEPAYPLUS
(FORMERLY ICSTIS)
TRIBUNAL DECISION
Thursday 11 September 2008 TRIBUNAL SITTING No. 10 / CASE 2
CASE REFERENCE: 755993/MS
Service provider & area: Transact Group Limited
Information provider & area: Argyl Infoservices Limited, Cyprus
Type of service: Text Chat and Dating Service
Service title: Love Match
Service number: 80877
Cost: £1.50 per message
Network operator: All Mobile Networks
Number of complainants: 64
BACKGROUND
The PhonepayPlus Executive (“the Executive”) received 64 consumer complaints
regarding unsolicited promotional and chargeable messages for a text chat and dating
service called “Love Match”. Complainants reported to have initially received various
WAP push messages, for example:
“I’ve been trying to contact you”
“Are you free tonight?”
“The contact info you wanted”
“My contact details”
Following receipt of the above, complainants then received various unsolicited
chargeable SMS messages, five examples of which are set out below:
“Hi I am Sintia I am Czech and I am 26 I am looking for English men
or girls. I work in Wisbech but have a car and can travel x x x x”
“Sintia here so did you get my last text I hope so would love to chat
today if you are not busy so text me back your name and age”
“Hello this is Sintia and I am looking for some fun. Whats UR name
though? Do you want to swap some pics?”
“Hiya lets chat its me Sintia here tell me more about you sweety its so
good to hear from you how have you been fancy a pic yeah let me
know tb xx”

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