Visualization and establishment of product design regulations as interactive modules. An interaction design study at IKEA
| Date | 09 March 2015 |
| DOI | https://doi.org/10.1108/JSIT-11-2013-0061 |
| Published date | 09 March 2015 |
| Pages | 20-34 |
| Author | Mikael Blomé |
| Subject Matter | Information & knowledge management,Information systems |
Visualization and establishment
of product design regulations as
interactive modules
An interaction design study at IKEA
Mikael Blomé
Department of Design Sciences, Lund University, Lund, Sweden
Abstract
Purpose – This paper aims to explore the preferable manner for visualizing different product regulations
to be used in the training of and communication between people working at different levels in the production
process. Many organizations struggle to communicate important and compulsory regulations, but the
intended users are often reluctant to use them.
Design/methodology/approach – The study has an action research approach, and the visualized
regulations were the result of a human-centered design process that considered aspects for successful
organizational change.
Findings – The action research approach proved to be a successful framework to design the
transformation of well-constructed illustrations in interactive guides, communicate and convince managers
and users of the potential of the concept, develop a number of different well-functioning guides and establish
regulations with illustrative elements and interactivity in a long-term perspective of an organization.
Research limitations/implications – Further research is needed to follow-up the usage of visualized
regulations to clarify how communication and quality are supported in design and production processes.
Practical implications – The study shows how different product regulations should be visualized and
established in an organization, with a potential for further dissemination. It is likely that the approach to
design and visualize regulations in this study can function in other branches.
Originality/value – The study nds a preferable manner for visualizing different product regulations to
be used in the training of and communication between people working at different levels in the production
process.
Keywords Management, Communication, Action research, Regulations, Interaction design,
Visualization
Paper type Research paper
1. Introduction
1.1 Visualization of regulations
Many organizations struggle to communicate important and compulsory regulations,
but the intended users are often reluctant to use them. Could more illustrative forms of
information technology visualize regulations with good usability and change that
attitude?
© Mikael Blomé. Published by Emerald Group Publishing Limited. This article is published under
the Creative Commons Attribution (CC BY 3.0) licence. Anyone may reproduce, distribute,
translate and create derivative works of this article (for both commercial & non-commercial
purposes), subject to full attribution to the original publication and authors. The full terms of this
licence may be seen at http://creativecommons.org/licences/by/3.0/legalcode
The current issue and full text archive of this journal is available on Emerald Insight at:
www.emeraldinsight.com/1328-7265.htm
JSIT
17,1
20
Received 19 November 2013
Revised 19 November 2013
Accepted 16 January 2014
Journalof Systems and
InformationTechnology
Vol.17 No. 1, 2015
pp.20-34
EmeraldGroup Publishing Limited
1328-7265
DOI 10.1108/JSIT-11-2013-0061
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