What influences teachers to continue using cloud services?. The role of facilitating conditions and social influence

DOIhttps://doi.org/10.1108/EL-02-2016-0046
Date05 June 2017
Pages520-533
Published date05 June 2017
AuthorChia-Sui Wang,Yu-Lin Jeng,Yong-Ming Huang
Subject MatterInformation & knowledge management,Information & communications technology,Internet
What inuences teachers to
continue using cloud services?
The role of facilitating conditions and
social inuence
Chia-Sui Wang
Department of Information Management, Chia Nan University of Pharmacy
and Science, Tainan City, Taiwan
Yu-Lin Jeng
Department of Information Management, Southern Taiwan
University of Science and Technology, Tainan City, Taiwan, and
Yong-Ming Huang
Department of Applied Informatics and Multimedia,
Chia Nan University of Pharmacy and Science, Tainan City, Taiwan
Abstract
Purpose The purpose of this study is to explore the determinants of teachers’ continuance intention
concerning cloud services.
Design/methodology/approach This study uses a cloud service, namely, Google Sites, to support
teacher collaboration and further develop a research model to explore the determinants of their continued
usage intention.
Findings The ndings reveal that continued intention to use the cloud services is primarily determined by
their attitude towards using it; attitude towards using is affected by perceived ease of use and perceived
usefulness; and perceived ease of use is inuenced by facilitating conditions, while perceived usefulness is
inuenced by social inuence.
Practical implications This study determines that teachers intend to continue using cloud services
once training in using such services has been provided and if they hear favourable opinions from others.
Originality/value The paper enables us to better understand factors affecting teachers’ continuance
intention toward cloud services.
Keywords Teachers, Social inuence, Continuance intention, Facilitating conditions, Cloud services
Paper type Research paper
Introduction
Cloud services are one of the most promising educational technologies (González-Martínez
et al., 2015;Huang, 2015;Wang and Huang, 2016). The general denition of a cloud service is
services that are available over the internet, such as document services (e.g. Google Docs) or
le-hosting services (e.g. Dropbox) (Arpaci et al., 2015). These are usually free or have
low-cost options that include many functions which make them suitable for education and,
thus, they have attracted a lot of attention from educators (Huang et al., 2013). Additionally,
such services can facilitate better collaboration among students, thereby enhancing learning
The authors would like to thank the Ministry of Science and Technology of the Republic of China,
Taiwan, for nancially supporting this research under Contract No. MOST 103-2511-S-041-002-MY3.
The current issue and full text archive of this journal is available on Emerald Insight at:
www.emeraldinsight.com/0264-0473.htm
EL
35,3
520
Received 24 February 2016
Revised 27 March 2016
12 July 2016
Accepted 24 September 2016
TheElectronic Library
Vol.35 No. 3, 2017
pp.520-533
©Emerald Publishing Limited
0264-0473
DOI 10.1108/EL-02-2016-0046

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