Wholesale Retail Code Change Proposal - Ref CPW085
| Date | 01 June 2022 |
1
Wholesale Retail Code Change Proposal – Ref CPW085
Modification
proposal
Wholesale Retail Code Change Proposal – CPW085 – Premises
vacant transaction link to Discharge Point Identifier (DPID)
Decision
The Authority has decided to approve this Change Proposal with
modifications
Publication date
1 June 2022
Implementation
date
2 December 2022
We are approving this Change Proposal with modifications to the legal text.
We consider that this change will contribute to improvements in the quality of market
data and will clarify the processes to be followed when changing a site's status to
vacant, which will help to reduce inefficiency in the market. We also consider that
implementing the change should improve the overall customer experience by:
• Improving communications between Wholesalers, Retailers and Customers
• Ensuring that customers receive timely and accurate bills
• Mitigating the risk of customers receiving “bill shocks".
Key messages for stakeholders to note:
To ensure the smooth implementation of this solution, we encourage:
• All Trading Parties to work together constructively in the interests of customers
to support the process, planned by MOSL and CGI, to correct market data
before the change is implemented. We trust that parties will seek to reach
agreement in a timely way and avoid resorting to a lengthy dispute process
which could worsen the outcomes for customers.
• Retailers and Wholesalers to work together during this pre-implementation
phase to ensure that business customers are appropriately engaged, and that
appropriate steps are taken to help customers manage the payment of any
backdated charges that may arise (including, for example, by offering payment
plans).
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