Wholesale Retail Code Change Proposal – Ref CPW070d – Phase 4 – bilateral transactions
| Date | 26 May 2022 |
1
Wholesale Retail Code Change Proposal – Ref CPW070d –
Phase 4 – bilateral transactions
Modification
proposal
Wholesale Retail Code Change Proposal – CPW070d – bilateral
transactions
Decision
The Authority has decided to approve this Change Proposal
Publication date
26 May 2022
Implementation
dates
2 August 2022
Background and the issue
The communications and interactions between Retailers and Wholesalers regarding
completion of the processes set out in the Operational Terms (e.g. locating, repairing or
replacing water meters) are known as bilateral transactions. For the majority of
operational processes, Trading Parties currently self-determine how these bilateral
transactions occur, and therefore the processes for undertaking them varies between
Trading Parties. These individual solutions have resulted in a lack of consistency across
the market which has contributed to ongoing market frictions and inefficiencies,
We are approving this Change Proposal.
Inclusion of the B1 (meter installation), B3 (meter testing) and B7 (meter change)
processes will contribute to resolving cumbersome Wholesaler-Retailer interactions,
delivering benefits (time and cost savings) for business customers and Trading Parties.
The amendment to B5 (meter repair or replace) reduces and aligns its associated
Operational Performance Standard (OPS) to the proposed B1 and B3 processes and will
provide business customers with a more consistent experience and allow Trading
Parties to better manage customer expectations.
Data quality will be improved by incorporating processes B1, B3 and B7 into the
Bilateral Hub. Transactions will be completed in a more consistent manner with
validation rules in place to ensure data integrity.
The solution centralises reporting which includes OPS reporting, improving accuracy,
efficiency and reducing the burden on Trading Parties.
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